I had purchased a black Micromax mobile q3 IMEI no 910001158168739 on 14th Feb from Sundha Electronics Mapusa, Goa for Rs 4200. On 12th November, I went to the shop as my mobile was not charging as the charging pin on the phone seemed to be damaged. I had checked with a local mobile shop who said that they could repair it for Rs 200 and it would take a day, but to send it to the micromax service centre as it was under warranty. The shop keeper at Sundha (9860716030) said that he would send it to the company but it will not be covered by warranty as the part seemed damaged. I have not damaged the part, but it has come to this condition by regular use (charging) in a matter of 7 months itself. He promised that I will get it in 3 days time. Its been 13 days now and I have been calling them up nearly everyday to find out about my mobile as it is causing me a lot of inconvinience. I am informed everytime to call up the next day, and then after 3 days and then after a week.
Today he tells me that the office is closed, call up tomorrow.
Is this the kind of after sales service that Micromax offers? I have gone through a lot of inconvinience as well as wasted a lot of money on call everyday to inquire about my mobile.
Please inquire into this matter and I expect some immediate action.
Thanking you,
Edgar Dsouza 9763555405
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