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My awb number is EE316676914CN and parcel not received

My AWB number is EE316676914CN and my parcel is not yet received the details no one even calls up and gives an answers also post ems are not supportive frustratin... indian working is horrible and people are not supported by government bodies my details of tracking are as follows

Online Tracking

EE316676914CN

Your item was handed over to Customs (REPUBLIC OF INDIA MUMBAI PAR) at 02-08 14:35:00

Timing Site Status

02-05 16:14:00 City of Shanghai Posting

02-05 16:50:00 City of Shanghai Despatch from Sorting Center

02-05 22:27:31 SHANGHAI Arrival at Sorting Center

02-06 03:53:02 SHANGHAI Despatch from Sorting Center

02-08 12:47:00 REPUBLIC OF INDIA MUMBAI PAR Arrival at Sorting Center

02-08 14:35:00 REPUBLIC OF INDIA MUMBAI PAR Handed over to Customs

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if you can get me reply mail on my email address and call me on 9619221107