I HV PURCHASED A MOSERBAER PLATINUM SERIES MOVIE DVD NAME"RAT AUR DIN" ON 4TH JAN FROM PLANET-M, R-MALL, L.B.S.MARG, MULUND, MUMBAI FOR Rs.125/- UNDER THE IMPRESSION THAT IT IS ORIGINAL COPY . AFTER USING THE SAID DVD WE FOUND THAT THE DVD IS RUNNING HALF i.e. WE COULD ABLE TO SEE ONLY HALF MOVIE AND THE DVD IS GETTING STUCK UP. I HV CONTACTED THE PLANET-M INCHARGE MR. SHIBO AND COMPLAIN HIM ABOUT THE DVD. ACCORDING TO HIM IT IS THEIOR POLICY THAT THEY CAN REPLACE THE MATERIAL ONLY WITHIN 7 DAYS AND IT WAS 3 DAYS MORE PASSED i.e. ON 10TH DAY I MADE THE COMPLAINT, HENCE HE WILL NEITHER REPLACE THE DVD NOR HANDLE ANY TECHNICAL ISSUE.
THOUGH THE MONEY IS LESS, THE SAID MOVIE WAS OLD AND I WANT TO SEE IT HENCE ALL THE WAY FROM BANDRA I SEARCHED AND FOUND THIS DVD FROM PLANET-M, R-MALL, MULUND.
WITH THIS INCIDENT I M DAM UPSET AND I LOST THE TRUST ON PLANET-M STORES WHO CLAIM THAT THEY SELL ONLY ORIGINAL GENUINE STOCK.
I HV LODGED COMPLAINT WITH MOSERBAER ONLINE BUT SO FAR NOT RECD. ANY REPLY FROM THEM.
SANDHYA (9324521211)
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