Please see the your people reply mail's, very worst service. I struggled with your people more than 4 months. I didn't get any permanent solutions. Now it's sleeping instead of ringing since last 4 months.
&--Original Message&--
From: [email protected]
Sent: 06/01 10:48:57 AM
To: NOKIA CC
Subject: FW: Nokia - Rajini Mathavan - N72 Post Service Functionality
Your service very very worst. No proper followups. Please look log of this mail since last 4 months. still im struggling with this mobile. Why dont you try to repay or get back my mobile? still your people not able resolve this issue Again im getting the same issue. I need solution immediately. I gave you enough time to your people. I didnt get any proper response. otherwise, Im going to take legal call. From: [email protected] To: [email protected] Subject: RE: Nokia - Rajini Mathavan - N72 Post Service Functionality Date: Sat, 2 Jan 11:58:28 0530 Same No and Same Nokia Care Center Please address the issue. If you are not able to resolve this time. pay back. Date: Sat, 26 Dec 13:11:39 0200 From: [email protected] Subject: Nokia - Rajini Mathavan - N72 Post Service Functionality To: [email protected] Dear Mr. Mathavan, Thank you for e-mailing Nokia Care. This e-mail is in reference to the post service functionality of Nokia N72. We understand that servicing your phone at the Nokia Care Centre has been very inconvenient to you and we sincerely regret the repeated concern in the phone. Kindly note we are constantly looking at ways and means to improve the level of service we accord to customers and your correspondence in highlighting this incident has been positively considered as an opportunity to improve the delivery of the desired service to our customers. Further, you may kindly note that in order for us to initiate an investigation of your phone concern and to provide an effective and definitive resolution; we require your handset to be present at a Nokia Care Centre. Hence, please resubmit your phone at a Nokia Care Centre and revert with the below mentioned details: 1. Complete address of the Nokia Care Centre where the handset has been submitted 2. Latest Job sheet number and date of submission of the handset The above mentioned details are vital for us to further assist you. Please be assured of our best attention in resolving the concern in your phone. Pursuant to your request for replacement, we would like to inform you that we are currently not in a position to comment on the same. However, we would like to assure you that we would forward your request to the service team for their due consideration once we are in receipt of the requested details. Kindly be informed that once the handset is submitted at the Nokia Care Center, our concerned department would coordinate with the Nokia Care Center for immediate and effective service. You may kindly note that your phone would be entitled to 1 month (30 days) repair warranty from the date of repair for the same concern and also considering other warranty guidelines. We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines. For location of a Nokia Care Centre nearest to you, kindly access the following web link: http://www.nokia.co.in/A4536241 Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process. We appreciate your patience and further solicit your cooperation. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. To ensure proper handling, please continue to use the current subject line. Kind regards, Seauli Hati Nokia Care Disclaimer: This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. [THREAD ID:1-3K85MGT] &--Original Message&-- From: [email protected] Sent: 25/12 07:03:18 PM To: NOKIA CC Subject: RE: Nokia - Rajini Mathavan - N72 Service Provision Again Im getting the same issue with in a day. Who will take care now? I paid Rs 665 for Service Charge. Please repay or give new mobile. I cant able to spend time with your nokia care people. > Date: Thu, 17 Dec 10:57:45 0200 > From: [email protected] > Subject: Nokia - Rajini Mathavan - N72 Service Provision > To: [email protected] > > Dear Mr. Mathavan, > > Thank you for emailing Nokia Care. > > This e-mail is in reference to the service provision of Nokia N72. We regret that you have been put through this inconvenience due to the service provision of your mobile phone. > > We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that you will be contacted by our care centre at the earliest. > > Your case reference number is 1-7753369854. > > We seek your patience and further solicit your cooperation. > > For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia > Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. > > To ensure proper handling, please continue to use the current subject line. > > Please help us improve our services by clicking on the following link: > > http://digiumenterprise.com/answer/? inv=10263158&chk=PRF3J3VY > > Kind regards, > > Shabina Yasmin > Nokia Care > > Disclaimer: > > This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. > > The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. > > > [THREAD ID:1-3K85MGT] > > > > &--Original Message&-- > > From: [email protected] > Sent: 16/12 05:28:38 PM > To: NOKIA CC > Subject: RE: Nokia - Rajini Mathavan - N72 Post Service Functionality > > > Hi, > > This is the details: Please check with them and update me for complete solution and permanent solution. > > > > Rocky Agencies, 32.Thiru Vi Ka Road, Royapettah, Chennai 14 > Job Sheet No: 312465550/091214/114 > > IMEI no:355721020584423 > > > > > > > > > Date: Sun, 29 Nov 07:58:58 0200 > > From: [email protected] > > Subject: Nokia - Rajini Mathavan - N72 Post Service Functionality > > To: [email protected] > > > > Dear Mr. Mathavan, > > > > Thank you for e-mailing Nokia Care. > > > > This e-mail is in reference to the post service functionality of Nokia N72. We understand your displeasure over the post service quality of your mobile phone and we sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further. > > > > Further, please be assured that the matter would be looked on a priority basis. As a part of our post service appraisal process, we require your handset to be present at a Nokia Care Centre. Hence, we request you to submit your phone at Nokia Care Centre and revert with the below mentioned details: > > > > 1. Complete address of the Nokia Care Centre where the handset has been submitted > > > > 2. Latest Job sheet number and date of submission of the handset > > > > 3. Previous Job Sheet numbers and their respective dates of submission > > > > 4. Complete IMEI / serial number of the handset and date of purchase > > > > 5. Your primary contact number > > > > 6. Your alternate contact number > > > > The above mentioned details are vital for us to further assist you. Please be assured of our best attention in resolving the concern in your phone. > > > > We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines. > > > > For location of a Nokia Care Centre nearest to you, kindly access the following web link: > > > > http://www.nokia.co.in/A4536241 > > > > Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process. > > > > Kindly be informed that once the handset is submitted at the Nokia Care Center, our concerned department would coordinate with the Nokia Care Center for immediate and effective service. > > Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. > > > > We appreciate your patience and further solicit your cooperation. > > > > For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia > > > > Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. > > > > Kind regards, > > > > Ashwini CR > > Nokia Care > > > > Disclaimer: > > > > This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. > > > > The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. > > > > > > > > [THREAD ID:1-3K85MGT] > > > > &--Original Message&-- > > > > From: [email protected] > > Sent: 28/11 11:55:39 AM > > To: NOKIA CC > > Subject: RE: Nokia - Rajini Mathavan - N72 Service Provision > > > > > > Hi, > > > > > > > > What happened? > > > > > > > > > > 1.I cant wast the time with your Nokia Care. > > > > 2.Please try to give the cash or give the new mobile. > > > > > > > > I will wait next one week, otherwise I will file the case at consumer court. > > > > > > > > Please reply through mail. > > > > > > > > Thanks, > > > > Rajini > > > > > > > > > > > Date: Fri, 20 Nov 09:50:49 0200 > > > From: [email protected] > > > Subject: Nokia - Rajini Mathavan - N72 Service Provision > > > To: [email protected] > > > > > > Dear Mr. Mathavan, > > > > > > Thank you for e-mailing Nokia Care. > > > > > > This e-mail is in reference to the post service functionality of Nokia N72. Kindly be assured that one of our executives would contact you in the next 48 hours (except Saturday and Sunday) in order to assist you further. > > > > > > For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia > > > > > > Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. > > > > > > To ensure proper handling, please continue to use the current subject line. > > > > > > Kind regards, > > > > > > Biplav Sarangi > > > Nokia Care > > > > > > Disclaimer: > > > > > > This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company. > > > > > > The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice. > > > > > > > > > [THREAD ID:1-3K85MGT] > > > > > > &--Original Message&-- > > > > > > From: rajini...
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