Inconsumercomplaints.com » Miscellaneous » Review / complaint: N-72 - N72 Service Provision | News #426023

N-72
N72 Service Provision

To,

Biplav Sarangi

Nokia Care

Received your mail on 25.09.2008 regarding service provision of my handset NOKIA-N 72. I thankful to know that you have short out problem of my hand set and resolve it. As advised I contacted Mr. Vijay Singh, Head of NOKIA care, S.S. Services, Kanpur for delivery of the said hand set but shocked when he informed me that neither he has received back my handset so far nor any instruction from your end regarding delivery.

Is it a fair dealing with customer? he also advi$ed me to contact Lucknow head office of NOKIA care on Ph. 9453014525. Mr. Prakash of Lucknow head office who attended the phone and told me that presently my hand set is lying with NOKIA service unit, Noida and it will take further 10 to 12 days to get it repaired. One side I received this massage and other side you have assured me vide your mail dated 25.09.2008 to collect my hand set (duly reengineered by NOKIA service unit) from service 'center. This whole thing is like a jokes.

In fact so far nothing has been resulted in this matter even after a no. of correspondence from my end and your sweet assurances. It has resulted only defame for a company like NOKIA care to misguide the customers from your end as well as NOKIA care service center also because I experienced that a No. of customers are suffering thair problems for a long time

It will be appreciated that 1 have purchased the above hand set NOKIA N-72 on 29.05.2008 and in a very short period of two and half month this NOKIA N - series a reputed hand set has become dead. In this condition it will be justified, if you can exchange my set from new one instead of reengineered to full customer satisfaction in all respect.

Please inform me actual status of delivery of my hand set duly reengineeredl exchange with new one.

An early action is awaited

Thanking you

GOPAL AGARWAL

&-- Original Message &--

From: NokiaCare

To: [email protected]

Sent: Thursday, September 25 3:32 PM

Subject: Nokia - Gopal Agarwal - N72 Service Provision

Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N72. We regret the inconvenience caused. As per the updates received from our Customer Care Division we would like to inform you that your handset is being swapped with another Nokia N72 working unit. We request you to contact the Nokia Care Centre in order to substantiate the delivery of your handset.

We would like to inform you that a swap phone (working unit) is arranged from a service stock and not from the sales stock. A swap phone is a working unit and may have reengineered components of your previous mobile phone.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: http://digiumenterprise.com/answer/? inv=9831675&chk=6GMJDXAN

Kind regards,

Biplav Sarangi

Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

&&-Original Message&&--

From: "ext key corp"

To:

CC:

Sent: Wednesday, September 24 5:53:22 PM

Subject: Re: Nokia - Gopal Agarwal - N72 Service Provision

To,

Sarin Lohi

Nokia Care

With reference to your mail received on 18.09.2008 regarding my complaint for NOKIA N-72 dt.23rd August with your service center i.e.S.S. Services Kanpur and also mail to you on 10.09.2008 first time. On going through your mail every time you feel regret and assure me that a representative of your service team will revert me soon but very sorry no body have contacted me so far although more then two weeks have been passed.

Further I am unable to understand that how much time should required you to shortout the problem. Now I request you to onece again to treat my problem seriously and solve the same accordingly on priorty basis as early as desired service to customer.

Thanking You

GOPAL AGARWAL

&-- Original Message &--

From: NokiaCare

To: [email protected]

Sent: Thursday, September 18 3:42 PM

Subject: Nokia - Gopal Agarwal - N72 Service Provision

Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N72. We sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further.

Kindly note we are constantly looking at ways and means to improve the level of service we accord to customers and your correspondence in highlighting this incident has been positively considered as an opportunity to improve the delivery of the desired service to our customers. This has also strengthened our resolve to continue to extend a more consistent quality service.

We would like to inform you that our service team is working towards expediting the service of your phone. Please be assured that a representative from our service team will revert to you as soon as they have an appropriate update related to the service provision of your handset.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Sarin Lohi

Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

&&-Original Message&&--

From: "ext key corp"

To:

CC:

Sent: Wednesday, September 17 5:07:17 PM

Subject: Re: Nokia - Gopal Agarwal - N72 Service Provision

To,

Shamshad Begam

Nokia Care

This mail is in reference to your reply dt.13.09.2008 against my complaint regarding service provision of NOKIA N-72. In this connection you write and assured me that your service team will contact me within the next 48 hours (except Saturday & Sunday) but very sorry to state that nothing has been heared from your end even sufficient time given by you have been passed.

Now I request you to please look into the matter and give prompt attention on priorty basis to resolve the complaint as NOKIA Care Brand, name and fame keeping in mind to buy NOKIA product, also note that without providing proper after sales services to the costomar name of any brand or company can remain in the market no longer.

Further I wish to state that other company like SONY, LG, SAMSUNG have been giving very prompt service to their customer and satisfied them in all respect in very short period.

Now more then three weeks have been passed to lodge the complaint with your customer care and no proper solution have been received so far. An early action is expected at your end to resolve the issue.

Thanking you

GOPAL AGARWAL

&-- Original Message &--

From: NokiaCare

To: [email protected]

Sent: Saturday, September 13 4:38 PM

Subject: Nokia - Gopal Agarwal - N72 Service Provision

Dear Mr. Agarwal,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N72. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.

We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 48 hours (except Saturday and Sunday) from receipt of this e-mail.

We seek your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Shamshad Begam

Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

&&-Original Message&&--

From: "ext key corp"

To:

CC:

Sent: Friday, September 12 5:08:18 PM

Subject: Re: Nokia - Gopal Agarwal - N72 Service Provision

To,

Sweta Sanadhya

Nokia Care

Received your mail today against my complaint dated 10.09. thanks for your aggressive response.

As desired in your mail I hereby submitted details as under :

1. Complete address of the Nokia Care Centre :

S.S. Services

96/2, Star Press Building,

Chunni Ganj Crossing,

Colonel Ganj, Kanpur.

2. IMEI/Serial number/ESN number : 353089024116457

3. Alternate contact number : 9336505137

I hope the above information is fullfil your requirment to give better services as per NOKIA Care name & fame.

Waiting for repply.

GOPAL AGARWAL

&-- Original Message &--

From: NokiaCare

To: [email protected]

Sent: Thursday, September 11 5:23 PM

Subject: Nokia - Gopal Agarwal - N72 Service Provision

Dear Mr. Agarwal,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia N72. We understand your displeasure and sincerely regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we reques


Company: N-72

Country: India

Category: Miscellaneous

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