Hi,
I bought a 1.5 Ton Window AC on 29th April. It worked just fine for 4 yrs. Got it serviced every year to keep it in a good condition. This year in June we had called LG Care to get it serviced again as it was not cooling properly. (Job No. RNA120618015363)
Our AC was sent to Prime Services (Main Pankha Road), authorized service center of LG. They gave us back the AC on 26th June (Rs 5360 bill).
Since that day we are having a nightmare dealing with Prime services. The AC cooling issue was fixed. BUT now the AC is making a huge vibrating noise. The walls of the entire house are vibrating. THIS IS VERY DANGEROUS AND HAZARDOUS. The AC is fitted on the first floor AND the vibration can be HEARD and FELT in the ground floor and on the 2nd floor. The AC has been sent to service center for this same issue 3 times, BUT the problem is still there. We are very tired now and feel like registering a case against prime service as they have been unable to fix the problem since 1 month.
We have spoken to Rajesh (Supervisor), Shekhar, Shailender, Vinod etc from Prime Services BUT still no help.
They have fitted paper between the frames in the window. They have inserted rubber plugs saying that the compressor is loose. RECENTLY, they have replaced the entire compressor. THE PROBLEM STILL PERSISTS. NONE OF THE TECHNICIANS SEEM TO FIND A SOLUTION FOR THE PROBLEM.
We have used this AC for 4 yrs without any issue. This time when we had sent the AC for servicing, it was not cooling, that's all. It never made such vibration.
I can very convincingly say that the vibration is there due to the technicians fault or improper knowledge. WHY SHOULD A CONSUMER SUFFER FOR THE FAULT OF SOME IRRESPONSIBLE TECHNICIAN?
I am looking forward some sort of solution for my problem.
Thanks n Regards
Devpriyo Bhattacharya
(S/o Dr A K Bhattacharya)
House No. 805, Sector - 19, Pocket - 3,
Dwarka, ND - 110075
Mob: 91 97114 98906
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