Hi, I had purchased a mobile for my aged parents in Oct from Viveks, Chennai- model 1280/imei no 359046048119085.I trusted Nokia for its quality. However I realized my trust was misplaced. I was quite shocked that the charger was very flimsy and the pin hole in the charger very small as a result we discovered last week that the pin in the phone had broken off and was stuck in the pin hole of the charger. Since this is only one month of the purchase of the mobile, my father took this to the (Bhandari's) Nokia Care Centre at ambattur, chennai.
They first said that this can be repaired, my father was happy, they asked asked if he was interested to buy an extended warrenty for the phone for Rs 150. This being a very basic model and we already being covered by Viveks extended warrenty my father declined it. The tone changed since, they said that since this is a physical fault this cannot be covered by the warrenty and that we would need to pay Rs 250 for the same. This sounded ridiculous, they then offered that if we take the extended warrenty they would do it under the warrenty for free. My father could not quite get the logic behind this and finally had to succumbed to their pressure and paid Rs 150 for an extended warrenty.
This is outright cheating and fraud by the service center. We are not interested in the extended warrenty and would like our cash back?
I had high regards for opinion on Nokia's service, however after this episode I will not return to Nokia in future.
Service Centre name: Bhandari's nokia care, Ambattur, Chennai
job sheet number : 3234
Date :28-11
Name: Stephen
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