I went to buy Nokia Hand set at Big C, one of the Nokia Outlets in Hyderabad, Andhra Pradesh, the sales person should me couple of sets, in which he has shown the model 3120 Classic and insisted me to buy this model, after I purchased, I realized that the sales guy gave me an out dated set, coz I called one of the dealers and found it, still I accepted it.
Just 2 days back I had a problem with my hand set, the voice was not working fine, so I took the set to the Nokia care center, they say the problem is with the voice and it needs to be sent to the Delhi for repairs and will take at least 15 days, I told them that my office has moved to Noida and would like to collect it from there, but guys at the center didn't agree.
I would be leaving to Nodia in the 3rd week of this month, so as per the customer care guys, I have to wait till I reach there and consult the customer care at Noida, this doesn't sound good, you guys claim that customer satisfaction is your moto and you are there to help customers, now where is your customer services gone, I have to wait till I reach Noida.
0 comments