My ordeal and my association with NOKIA began from the 1st of August when I went to your Dombivli unit with a complaint that I had problem in charging my Handset, that I had to charge it twice in a day but still the battery goes out. They checked my handset, the battery was OK but then you reloaded the Software and send me back saying it will work. I went back to them again on the 4th of Aug. '10 with the same complaint but this time they kept my handset on Observation along with the Battery for 2 days. I went back to them after 2 days, they returned my Battery and I was told that they are sending my handset to Mumbai Office for repairs. My handset was returned after 13 days, with them keeping it at their Centre for observation for 2 days after its return from Mumbai Office. My handset was returned to me. At home I tried charging it but now the problem has become bad to worse. The handset was not getting charged at all and it was becoming very very hot when I keep it for charging. I came back to your centre on the 23rd August '10 again and your officials over there told me that it will be kept under observation for another 2 days. I telephone you on the 26th Aug. morning and I was told that the handset will be sent to Mumbai Office once again and that I will be given a standby handset. I do appreciate their concern but sorry to tell you that the handset they gave me was also faulty. Firstly the set was not compatible to the charger of my handset 5130 and secondly after borrowing a compatible charger from my neighbour I tried charging it but it was not getting charged at all. I spoke to your Official on the phone but they were not admitting their fault. I got a replacement handset on the 26th Aug. 2010 from Nokia given to me by the Nokia Care Centre at Dombivli. After receiving your replacement I have visited your Nokia Care Centre at Dombivli at least 6 times with the complaint that it goes dead after a few days. I have been sending you emails regarding this issue and I gave up hopes getting my issue solved. Finally one fine day I got a call from your Nokia Official Ms. Parikh (911413920500) enquiring about the whole issue and after getting all the info needed she ran up the Nokia Care Manager of Dombivli one Mr. Sandesh spoke to him and asked me to go and meet him and get my issued sorted out.
I was happy to feel that Nokia had the courtesy to at least look into my problems and get it sorted out. I met Mr. Sandesh of Nokia Care Centre at Dombivli and handed over my handset wide Job Sheet No. 3386 dt. 27/11 explaining to him the problem I am facing. I asked him for a standby handset but as usual they handed me a handset which was not compatible to my charger and they told me that they do not have a compatible set. I refused taking it. I received my handset on the 7/12. On 11/12 my handset went dead again as usual. I rang up Mr. Sandesh of Nokia Care Centre and told him my problem. He was not bothered to listen to me and keeps on stressing and telling me that my Handset is not in Warranty period.
I agree that the Warranty period of my old handset expired but what about the replacement handset given to me by Nokia on Aug. 26. 2010. That clearly shows that Nokia has given me a faulty handset and thus it is getting dead every other day. The logic you give regarding Warranty is just absurd and foolish to my knowledge. Nokia had the audacity of sending me faulty handset as part of your Customer Services and then talk about Warranty. The only regret I have in my life now is buying a Nokia handset and getting associated with Nokia which has no place for Customer Services at all. I have visited your Nokia Care Centre at Dombivli at least10-15 times and every time I go there I see a huge crowd and I presume it is either because of their substandard instruments or because of their non-technical and inefficient staff they have in their Care Centres who are unable to diagnose the problems. The staff over there are just bothered about extending the Warranty period which they ask every customer they come across. Even a compatible handset to be given as a standby is not available. The funniest and foolish part of their staff is to give a non compatible handset to a Customer as a standby one. That clearly shows how inefficient and non-technical they are.
Even after interference of an official from Nokia my problem is not solved but it became bad to worse.
For all the mental agony I have faced visiting their Care Centres and living without a mobile, I would request you to ask Nokia to either pay damages or send me a replacement handset immediately.
regards
donald
[email protected]
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