Dear Sir/Madam
I am very dis-satisfied with the services rendered by the Nokia shop at Madhu Vihar. I wish to bring this to your notice and hope some action will be taken.
On the 10th of February I had given my cell phone Nokia 5300 for repair to Tele Junction – the Nokia shop at Madhu Vihar. He had said the phone could not be repaired at the shop and would have to be sent to the service centre. The executive at the shop, Mr. Vikas Verma said that the phone would be returned by 8 p.m. on the 11th. He said estimated charge would be 500 Rs. If the charge was more then the service centre would ring up to verify if the job was to be done or not. An advance of Rs. 112/= was taken and he said this money would be deducted from the bill if the phone was repaired. However if we did not want the phone repaired the amount given would be charged as engineers fee. We agreed to it. However I have a number of grievances.:-
1. The phone was to be returned on 11th but when I rang up to inquire he said the phone would be given on 12th. On 12th he said the phone would be given on 13th. On 13th the man on the phone said vikas was not there and would be back in 15 mts. I told him to call back which he did not. I was also told that the phone has not returned from the service center. On 14th morning I went to the shop and the repaired phone was given to me. I asked why was I told last night at 8.30 pm that the phone has not come back yet. He said the cab comes at 9 p.m. I want to know why 8 p.m. time was given to me when the cab comes at 9. Mr. Vikas said he had rung me up to tell the phone was repaired and that I could collect it. This was a lie, I was never called (the telephone records can easily verify this) on the 13th. Why no information about the delay was given when they ask for a contact number. The number is not to be given for decorative purposes. The number given was my husband’s – Mr. K.P.Gupta – the name on the bill.
2. Secondly he said the charges were 593. When I paid him 500 Rs and asked him to deduct 112 from the final bill he said no, the 112 was not to be returned. I asked him why he had lied and he again lied and said that he had said the 112 would not be returned. In that case why was the 112 not shown in the bill. Secondly, If my maths is right the amt. then was 593 112=705. This is not less than 500. In that case why had the service centre not rung me upto ask if I was willing to pay more than the amount stipulated (estimated to be 500 plus taxes on the jobcard)? He had no answer to that. I am not grudging the money, which I have paid but the fact that I was cheated – if the charge was to be 1000 I would have paid it willingly if I had been told in advance that I would have to pay so much.
I am sure that Nokia has a very good reputation and would like to love to live up to it. I would be glad if you looked in to the matter and informed me of your conclusion.
Thanking you
Shashi (9899043403)
(for Mr. K.P. Gupta)
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