Nokia 5610
Worst quality of handset and poor customer serive

Dear Sir,

I purchased Nokia mobile set – model 5610 (slide model) from Bangalore (Bharthis, 4th block, Jayanagar), on 7th March.

I had encountered several problems during the month of June 09.

1) The handset restarts every 10 mins.

2) My contact list were shown empty. But the contact memory was showing full.

3) I dont recieve the names of the caller even if I have saved them.

4) There were some display problems (Red spots all over the display).

I had given it for service at the Service center situated in Jaya Nagar, Bangalore.

Even though they committed me to service & return within 4 days, it got delayed & i got it only after 15 days.

I had encountered different problems now in Nov 09

1) The handset restarts every 1 min due to which I was not able to use the phone for anything.

2) Display problem. (I have seen all the colours in my display at a time)

3) I was not able to use the handset. Nothing came when I pressed any key.

I had given it for service at the Service center situated in Hosur, Tamil Nadu.

I got the problem solved but they have tampered my handset. I dont feel like touching that handset. It is in a very bad shape.

I know about the Nokia instruments all over the world & I don’t know why only in India such problems are not attended to by the service centers properly. My friends & relatives who have got the Nokia instruments does not encounter such problem or if it is given to the service center, the problem does not repeat.

I had so much faith in NOKIA. I thought Nokia was the most reliable and best phone makers and best service providers. Now I dont. I am loosing my faith in Nokia instrument & the service centers.

Even 1 full year/ warranty period is not over from the date of purchase. But I have faced so many problems. I really cant imagine how much I should spend for this handset once the warranty period is over. So please take back this instrument & return the money (Rs 12, 400) to me.

If I don’t get proper response, I may have to file a complaint against you.

Expecting a proper response from you.

Thanks,

Ramya Ramadurai