Dear Sir/Madam,
I am really sad to say that I have brought my Nokia 5800 Music Express device less than 90 days back (Exact date of purchase 11/10) I am facing lot of problems which really made me to loose the confidence in Nokia products.
On 29 Dec I logged issue with Nokia care centre in Koramangala in Bangalore.(Samvradhi Technologies, A/4, KHB Colony, 5th Block, Kormangala, Bangalore-95) As this care advise I had formatted my memory card twice and lost many important data & paid software’s too.(around Rs, 3500)
And they took 10 days to fix the problem and I finally got my mobile back on 07/01 evening. As I check my device after receiving from centre I felt it was ok to use, but I’m unable to use the WEB services. I have called my service provider (Airtel) many times and begged them to check the connection settings. The settings are correct & unnecessarily I had troubled them to check the settings more N more times. Finally it was found that it is an handset issue.
After that again I have submitted my device in same nokia care centre on 9/1 (Job sheet number 308465550/100109/2, Complaint numbers: Complaint numbers: 1-10021347042 and 1-10205521217). I had called Nokia care numbers many times and I spent lot of my precious time (hour’s together leaving my work) in your centers to get ready but still there is no use at all.
Finally after 13th Jan telephone conversation with Mr. Rajiv (Nokia care executive) they have advised that my phone is ready in Nokia centre and it was under the observation of their technical engineer and it is working fine after the repair. When I requested for replacement they assured me like the problem will not repeat again and requested me to accept the device from care center.
It was told by Nokia executives that my device was repaired in the head office. I collected the device on 15/01. But it was not working and facing same problem. I think playing with customer patience & time is part of Nokia standards & values.
My issued not stopped anymore. Again I have called Nokia care complained they told me to submit my mobile again. This is the forth time I have submitted my device in nokia centre its completely defected product. They made me to roam around their service centers and spending my money. I don’t have any words to describe about their terrible service. I brought this cell less than 90 days back & submitted for respire 4 times. I have maintained my device in well manner but now these people spoiled it by repairing it again & again.
I have written formal complaint and sent to
Post Box No.75, Whitefield Road, Whitefield Post, Bangalore -560066 Karnataka.
(Through DTDC Courier & Cargo Ltd, Docket Number B59277020)
But there is no response from them. I am really fed up of calling care & roaming around the service centers. As per today’s telephone conversation with Nokia careagain I have submitted my device in nokia centre and requested them for replacement. I am struggling from 20 days without my mobile and it’s completely harassment from Nokia.
Please advise me how to go for it now.
Awaiting for your reply & help.
Thanking you.
Regards,
Amaresh Babu A
Device Module: Nokia 5800 Music Express
Device Serial Number: 357988034212022
Software Version: V31.0.101
Product Code: RM-356
I can reach in following contacts.
Amaresh Babu A
#462, Arshitha Nilaya, 7th Main,
Kumarswamy Layout 2 Stage,
Bangalore PIN:560078
Karnataka. India
Mobile 91 9900247986
Office: 9180 41273731
[email protected]
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