From: jatinder
To: [email protected]
Sent: Wednesday, December 17 1:32 PM
Subject: Fw: Nokia - Jatinder Sethi - N73 Music Edition Service Status
Dear Mam
Pls do needful. Set not received till date. & nobody respond.
I think i chose wrong product this time.
Pls replace my set under do policy or give my money back.
Regards,
Jatinder Sethi
&-- Original Message &--
From: jatinder
To: [email protected]
Sent: Thursday, December 11 4:23 PM
Subject: Fw: Nokia - Jatinder Sethi - N73 Music Edition Service Status
Dear Mam / sir
Pls confirm status of my Hand Set Job Sheet No 013343506/081124/38 its 18 days gone. pls confirm when i am received my hand set. as per your policy customer get his hand set with in 15 days...
Regards,
Jatinder Sethi
098962-12096
&-- Original Message &--
From: jatinder
To: [email protected]
Sent: Tuesday, December 02 4:02 PM
Subject: Fw: Nokia - Jatinder Sethi - N73 Music Edition Service Status
Dear Sir
As discuss pls see trail mail
earlier mail bounce due to mistake in Mail id
Regards,
Jatinder Sethi
Mobile: 098962-12096|
&-- Original Message &--
From: jatinder
To: [email protected]
Sent: Monday, December 01 6:29 PM
Subject: Fw: Nokia - Jatinder Sethi - N73 Music Edition Service Status
Dear Sir
As discuss pls see trail mail
& first mail in attachment
Pls do needful
Regards,
Jatinder Sethi
Mobile: 098962-12096|
&-- Original Message &--
From: jatinder
To: NokiaCare
Cc: [email protected]
Sent: Wednesday, November 26 6:35 PM
Subject: Nokia - Jatinder Sethi - N73 Music Edition Service Status
Dear Sir
Problem is still same Net work problem & one new problem also faced hang up & again submit my set in nokia care. Pls help.
1) Location and complete address of the Nokia Service Centre (where your handset is submitted) Shri nath ji communication, Shop No 8 Nehru Palace Karnal 132001., contact no. 0184-4043518 mail id [email protected]
2) Latest Job slip/repair number :- 013343506/081124/38
3) Place of purchase and date (complete address of the dealer) :- Subhiksha Store Nehru Palace karnal
4) Date when the phone was submitted :- 06/sep
7) Previous Job Sheet Details :- Job sheet no 013343506/080906/35 & 013343506/080602/23 & after this again visit in karnal nokia care regarding same problem due to server problem Job slip no. not provided.
8) Case reference number (if any) NA
CC Mark mail id :- [email protected]
Regards,
Jatinder Sethi
098962-12096
&-- Original Message &--
From: jatinder
To: NokiaCare
Sent: Tuesday, September 16 3:40 PM
Subject: Nokia - Jatinder Sethi - N73 Music Edition Service Status
Dear sir
Its 11 days gone but not rec. any sufficient answer/any revert from your end.
pls guide us how many days you can take. i am suffered a lot. again my mobile puts switch off from last 10 days.
when ever call to Nokia Customer Care (30303838) not any sufficient reply provided . pls provide your contact no..
pls do needful ASAP.
Regards
Jatinder Sethi
098962-12096
&-- Original Message &--
From: jatinder
To: NokiaCare
Sent: Friday, September 12 6:26 PM
Subject: Nokia - Jatinder Sethi - N73 Music Edition Service Status
Dear Sir
you ignore my next mail pls find enclosed attachment
Pls provide complaint no. also... due to when ever i am call on 30303838 for any query regarding my hand set they request pls provide complaint no...
Regards
Jatinder Sethi
098962-12096
&-- Original Message &--
From: NokiaCare
To: [email protected]
Sent: Friday, September 12 6:22 PM
Subject: Nokia - Jatinder Sethi - N73 Music Edition Service Status
Dear Mr. Sethi,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service status of your N73 Music Edition. We understand your concern over the delay in communicating the update to you and regret the inconvenience caused. Your case is forwarded to our Head Office and is being coordinated for service completion. Please be assured that one of our executives from the relevant department will contact you as soon as we receive an update.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Sophia S
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
&&-Original Message&&--
From: "ext jatinder"
To:
CC:
Sent: Thursday, September 11 7:05:49 PM
Subject: Nokia - Jatinder Sethi - N73Music Edition Service Provision
Dear Sir,
Still waiting for your action, as confirm from Karnal Nokia Care, not any action taken on it, not any mail & any phone call received from Nokia Head office for further process.
Regards
Jatinder Sethi
098962-12096
[email protected]
[email protected]
&-- Original Message &--
From: NokiaCare
To: [email protected]
Sent: Tuesday, September 09 10:03 AM
Subject: Nokia - Jatinder Sethi - N73Music Edition Service Provision
Dear Mr. Sethi,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia N73 Music Edition. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.
We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 48 hours (except Saturday and Sunday) from receipt of this e-mail.
We seek your patience and further solicit your cooperation.
Please send us your feedback on our Email service by clicking on the following link:
www.nokia.co.in/caresurveys
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Kind regards,
Mohd. Yaseer Altaf
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
&&-Original Message&&--
From: "ext jatinder"
To:
CC:
Sent: Monday, September 08 10:52:03 AM
Subject: Re: Nokia - Jatinder Sethi - N73Music Edition Post Service Quality
Dear Jacob Raju,
Detail as you req mention below
1) Location and complete address of the Nokia Service Centre (where your handset is submitted) Shri nath ji communication, Shop No 8 Nehru Palace Karnal 132001., contact no. 0184-4043518 mail id [email protected]
2) Latest Job slip/repair number :- 013343506/080906/35
3) Place of purchase and date (complete address of the dealer) :- Subhiksha Store Nehru Palace karnal, copy of bill attached
4) Date when the phone was submitted :- 06/sep
7) Previous Job Sheet Details :- Job sheet no 013343506/080602/23 & after this again visit in karnal nokia care regarding same problem due to server problem Job slip no. not provided.
8) Case reference number (if any) NA
Pls confirm how many days you can take.
As i suffered a lot from first day of purchasing to till date.
pls provide your contact no
Regards
Jatinder Sethi
098962-12096
[email protected]
[email protected]
&-- Original Message &--
From: NokiaCare
To: [email protected]
Sent: Tuesday, September 02 4:40 PM
Subject: Nokia - Jatinder Sethi - N73Music Edition Post Service Quality
Dear Mr. Sethi,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia N73Music Edition. We appreciate your interest in Nokia mobile phones and also regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.
Further, as a part of our post service quality appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.
We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON†condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.
After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:
1) Location and complete address of the Nokia Service Centre (where your handset is submitted)
2) Latest Job slip/repair number
3) Place of purchase and date (complete address of the dealer)
4) Date when the phone was submitted
7) Previous Job Sheet Details
8) Case reference number (if any)
The above mentioned details are vital and will help us assist you further. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.
Pursuant to your request for replacement and refund, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our customer care division.
We seek your patience and further solicit your cooperation.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia
Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.
To ensure proper handling, please continue to use the current subject line.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Jacob Raju
Nokia Care
Disclaimer:
This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.
The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.
&&-Original Message&&--
From:
To:
CC:
Sent: Monday, September 01 5:34:57 PM
Subject: Ask Nokia - India Customer Service
[THREAD ID :2-3B9L6L]
[Salutations: Mr.]
[FirstName: JATINDER]
[LastName: SETHI]
[DOB:09.10.1980]
[Gender: M]
[Email: [email protected]]
[CountryCode:91]
[Country: India]
[Language: English]
[MobilePhone:09896212096]
[Model: Nokia_N73_Music_Edition]
[Imei:358973010747554]
[State: KARNAL / HARYANA]
[Postal:132001]
[Feedback: Dear Sir/Mam,
I have purchase a Mobile Set N 73-1 Procuct code 0543843, IMA No 358979/01/074755/4 From Subhiksha Store nehru Palace karnal in Feb08 month. From first day its showing network problem. I convey this to Subhiksha mobile shop within 2 days, they ask me to change the sim in same set (using any other network). I do the same, but problem still stand there. I also check my airtel sim in 2-3 sets, it was working properly. Then i check it with NOKIA CARE CENTRE - Panipat & Karnal, they update the software and handover to me. But problem was same. Again I complain to NOKIA CARE CENTRE -KARNAL, this time they keep my set and sent it to Chandigarh for repair. This process take 10-15 days. But the problem is still same. I am using nokia 3310, 6610, 3230, 1600 from last 4 yrs but not faced problem like this before. During 15 days i faced following problem;
My mobile switched off in process of 15 days repairing.
I faced many problems in my job.
All my Knowns / Relatives disconnected me in these 15 days.
Till date we facing same problem regarding network, no voice clerity, some time announce " No. doesnt exist"
Most of my calls break up in mid time. I am suffering a lot.
I can not leave without my mobile, and I found this time Nokia mobile gives a lot of problem
Pls replace it on urgent basis otherwise refund my money back.]
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