Hopeless service by Nokia "BEWARE BEFORE BUYING NOKIA PRODUCTS"
The problem is so big that I am not sure how many people will read it completely but even then i think i should write the complete history...
in Jan purchased a new nokia 603 with a joy (which was very short lived)
during Feb During Feb I called nokia care for GPS related problem 3-4 times. I was asked to various settings and MAP updates, for which I had to spent lot of time but there was no result.
25-Feb talked to Call Centre Nokia careline asked to get the software updated it may solve the problem
28-Febwent to NCC (nokia care centre irla Got the software updated vide service no 573504867/120228/13, I had to wait around 1 hour, besides the travel time time to your NOKIA care centre. I was told that the I need to update the settings from my service provider and then check it. This will take some time. So I cant check whether the problem is solved, on the spot So I need to do this later on.
28-Feb: Call centre complain1-12193341182complain lodged, and the person said someone will call within 4-5 working days to solve the issue, But no one called
29-Mar Call centre - Mr Bhavyesh He tried so many settings and registered the complain (1-12264159373) then said someone will call within 3-4working days to solve the issue
31-Mar Call Centre - Mr Nandkumar Mr Nandkumar called and after about 1 hour of try, using the support.communitake.com, for which I had to stand outside in the Sun for long period. He asked to flash the phone and again goto nokia care centre
02-Apr went to NCC I once again went to Nokia Care centre and submitted the mobile for flash
04-Apr went to NCC I once again went to Nokia care centre to pick up the phone, I recd the phone with a commitment that it has been checked properly and the problem is definitely solved. I wanted to talk to the engineer and I was told that I cannot talk to the engineer but the problem is surely solved.
Assuming that the problem is solved I took the phone with me on my trip to delhi. I had a meeting in Delhi with one of my new customer, and I tried to use the Nokia 603 GPS to reach the meeting place. I waited for 20 min fot the GPS to work but to no use, and I had to miss the meeting. My customer cancelled the meeting because I was not able to reach in time. I have suffered a big loss due to this cancelled meeting, Please let me know the procedure to claim the loss from you.
15-Apr Nokia ONLINE There was an update available on the net, With a very small hope that probably the problem will be solved I updated the software which took around 1 hour, but the PROBLEM WAS NOT SOLVED
16-Apr Email sent Now I am not interested in Nokia Phone anymore, I want that besides the Loss Claim, I want to return the Phone and You should return my full purchase amount. I have decided to buy either iPhone or Samsung Phone. I needed to buy atleast two more new phone which I will not go for NOKIA.Please note that this has to be done at the earliest, before any other new meeting with any of my new customer so that the Loss claim is not increased. This mail was sent and an automated reply with service request number 1-12297520327. was received
21-Apr Call centre Mr Arun No one called or replied so I again called the call centre Once again tried some setting but nothing happened, so transferred the line to his Senior
Mr Dipendra - Senior Said that he will forward the problem to same people who were earlier connected to this matter, and created a new Complain no 1-12307523989
21-Apr Call centre - Mr Avi he called and took the Software version details which was Nokia Belle Feature Pack 1, 112.010.1404 dtd 03-30 . said he will escalate the issue and will revert back within 1-2 days.
21-Apr Email - Ms Ankita Chaudhary Recd mail from her to submit the phone and send the details of the submission so that it can be followedup
23-Apr went to Nokia Care Centre Phone submitted after discussions with Mr Rahul of Nokia Care centre
24-Apr MAIL SENT Mail sent with the details of phone submission sent to nokia customer care
26-Apr Nokia Care Centre Call from care centre that pick the phone as it has been repaired by updating the software, On insisting what actually was done I was informed that no repairing is done because as per them no problem found
26-Apr call centre - Mr Fahim Called Nokia Call centre, after few discussion he searched my email id to see the reply, then he said he has updated the matter and nokia call centre will revert back within 48 hrs
30-Apr MAIL RECD Mail recd that proper actoion will be taken
05-May MAIL SENT FINAL Notice MAIL sent to NOKIA
08-May Call centre - Mr. Arun Call centre said things has been escalated but will take somtime… again explained the nokia500/603 comparision
Mr. Jio Thomas - senior Again explained the issue with nokia 500 /603 comparision, escalated and I will receive feedback within 4 working days
09-May MAIL RECD Mail recd that " that your device has repaired from our backend team and as per the quality check done by the Nokia Care Center, they found that your deivce is working fine and their is no issues in it. " And wrote to pick the phone back. On talking to the NCC it was informed that they received a call from Nokia NCC said that phone is OK. Call centre - Mr. Jio Thomas - senior said already escalated and he is doing the followup. But on informing abt the mail, he verified and said that device is fine so I can pick the phone, I very clearly said that if this time the device is not working than I will be going to the consumer court only. And On this he once again confirmed from the NCC that the device is perfectly fine.
10-May NCC visit checked the phone inside the NCC office, GPS (with Integrated and Assipted GPS) and it was not working, So took the phone outside on the building terrace, with one of the NCC person. Then tested for about 7-8 minutes and the GPS was still not working, which was accepted by the NCC person himself. So the phone was not received and kept with the NCC. Also explained the comparision of Nokia 500/603.
Call centre - Mr Jai tried to transfer to Mr Jio but then transferred to Mr Rajveer
Call Centre - Mr Rajveer - Asst mgr Mr Jio was not available. He said that NCC told them that the handset is ok, So they had asked me to go to the NCC to collect the phone, now he is sorry and will revert back within hours
15-May Nokia Office called Nokia office at Solitare park (022 33286000) on asking for regional manager, the operator gave the number of Mr Vivek Babar (9967596xxx) West region NCC manager Mr Vivek Babar-9967596xxx no reply, on trying again, he hsaid he handles central and harbour so gave number of area manager-Mr Prashant (9967632xxx) who handles the irla NCC,
Mr Prashant- Area Mgr explained the problem, he said he will talk to Mr Rahul of NCC and will revert back.
Till now not reverted back...
So BEWARE BEFORE BUYING NOKIA BETTER GO FOR OTHER BRANDS ATLEAST GOOD PRICE AND GOOD QUALITY
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