My Nokia mobile 5800 (price Rs 15469 as on Nokia website), which is under warranty, was having a display related problem. I had submitted it to Nokia care center in Bangalore on 16th Aug. The care center was unable to solve the problem and hence sent it to the nokia head office Delhi. I got the cellphone back on 5th Sep but within a day i got the same problem again and I resubmitted it. It was sent to the head office Delhi, I got the cell back on 17th Sep but again the same problem came again and I resubmitted it again on 19th Sep 2011 and asked for the replacement of the cellphone as it was getting repeatedly the same problem. I raised a complaint 1-11862705308 and 1-11868931266 via a call to nokia care helpline 30303838. I was called back on 23rd Sept. They told me that they are giving C5-03 (price Rs 9319 as on Nokia website). I declined it because it is a low featured phone as compared to my 5800, and hence they gave me back the same 5800 which still had a problem. I resubmitted it again and raised a complaint 1-11885183609 so as to get a replacement with a phone which has price about Rs.15000. I didn't get any call, so I raised a new complaint 1-11891605471. I was called on 6th Oct but due to some reasons I was unable to answer that call. I called the helpline 30303838 and asked about the status, but they said that I will have to wait untill 8th Oct to get a call back. Today (8th Oct) when I called the helpline because I didn't get a callback which I was supposed to get, they said that I will be getting Nokia C6-00 (price Rs 13089 as on Nokia website) which is a slider handset.
I had opted for the Nokia C6-01 (price Rs 14979 as on Nokia website) in my latest complaint as it is the nearest price to 5800 (Rs.15469) and also it is a MONOBLOCK handset same as my 5800, but my request was not answered. I am not getting the value for the money which I spent on Nokia's 5800. From almost 2 months I am getting the problem related to nokia.
I asked for C6-01 because its price is nearest to my phone and also its a monoblock handset. I am fully happy with C6-00 because its a slider handset and also its price has a difference of about Rs.2500.
i had called nokia helpline 30303838 13 times and raised 4 complaints till now.
Kindly help me regarding this.
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