Respected sir/mam,
I have the honour to inform you that I am Tilak Debnath using a nokia 5233 mobile. The Imei number of the mobile is 358321032862557 & my mobile number is (0) 8013158080.The warranty of the mobile is completing on 28th may. From the beginning of the mobile I am facing display problem, Already many times I have gone to Nokia Care (22/1, ashutosh ghosh road, sethpukur bus stop, barasat, kol-124) to solve the problem. Just they did software update nothing except it. Today also I have gone for this problem. There was a customer care executive, the name of the customer care executive was Aesha. She told me that there is extended warranty (1 year) facility of nokia care for the reason only you have to to pay 565 ruppes, If you pay 565 then only your phone will be sent to our expert. I said it has not completed 1 year, it is in warranty. She said no sir I can’t do anything for you, and she gave my phone back. Then I said you please give me the written why you are not able to take my phone still she has not given any written. I said I want to talk with technicians she said there is no provision.
I used 5 times nokia (nokia 1100, 6600, 3230, 6233, 5233). If this is happening with me, I am not going to continue with nokia. I will go for the Samsung. Why people preffered nokia, for there brand standard and service. If this is your brand standard then you will be no more.
I will be thankful to you if you take positive stapes for it.
Thanking you
Tilak Debnath
Date:16/05
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