NOKIA BLUETOOTH Headset BH-505
REPEATED OCCURRENCE OF DEFECTS

BLUETOOTH HEADPHONES NOKIA BH-505.

POOR QUALITY OF PRODUCT:

I PURCHASED A BH-505 ABOUT 4 MONTHS AGO THROUGH FLIPKART. I HAD TO TWICE GIVE IT TO THE NOKIA CARE CENTRE IN UDHAMPUR (J&K) BECAUSE IT DEVELOPED PROBLEMS.

THE DOWNTIME THAT IT WAS NOT AVAILABLE TO ME DUE TO REPAIRS (SENDING IT TO DELHI) WAS ABOUT 3-4 WEEKS.

I AM IN THE ARMY AND POSTED IN J & K AND THE FIRST TIME IT WENT DEFECTIVE I DID'NT KNOW WHERE TO GIVE IT FOR REPAIRS. AS SUCH IT WAS LYING WITH ME FOR ABOUT 3 WEEKS IN A DEFECTIVE STATE. SO THE TOTAL DOWNTIME THAT IT COULD'NT BE USED WAS ABOUT 6-7 WEEKS- MORE THAN A MONTH.

I AM SURE WITH MY EXPERIENCE OF THIS PRODUCT, THAT IT WILL GO DEFECTIVE AGAIN IN A COUPLE OF WEEKS. HOW DO I GET RECOMPENSED FOR THE PERIOD THAT THE SET IS NOT AVAILABLE TO ME BECAUSE IT HAS GONE DEFECTIVE AND IS UNDER REPAIRS.

AND IN ANY CASE WHY (WHY) IS NOKIA MARKETING A SO OBVIOUSLY DEFECTIVE PRODUCT? IT DOES'NT EVEN FUNCTION PROPERLY WITHOUT SOME PROBLEM CROPPING UP EVERY COUPLE OF WEEKS.

ALSO, WHEN I RECEIVE THE REPLACED BH-505, I WAS NEVER SURE IF IT WAS REPAIRED/REPLACED/EXCHANGED WITH ANOTHER OLD PRODUCT AS IT COMES IN AN UNPACKED STATE. I AM ALSO CONCERNED ABOUT HYGIENE ISSUES AND ASSOCIATED HEALTH MATTERS.

I AM DISAPPOINTED, VERY DISAPPOINTED WITH NOKIA..

THE WARRANTY ENDS IN DECEMBER -I EXPECT THE HEADSET BH-505 (BASED ON THE TREND EXHIBITED TILL NOW) TO GO DEFECTIVE ANOTHER TWO TIMES.

WHAT THEN, AND WHAT ABOUT THE DOWNTIME WHEN I COULD NOT USE THE PRODUCT BECAUSE IT WAS IN FOR REPAIRS.

AND WHAT HAPPENS AFTER THE WARRANTY EXPIRES - THE CLOSEST TRASH OR RE-CYCLE BIN??? SO MANY QUESTIONS AND I PRESUME NO ANSWERS...

WHEN I GIVE THE COMPLAINT ON THE NOKIA SITE, ASK NOKIA ON NOKIA.CO.IN, THE WEBSITE SAYS 'YOUR COMPLAINT IS RECEIVED'. HOWEVER I NEVER GET THE CONFIRMATION EMAIL OF THE RECEIPT FROM NOKIA. SO MAYBE THEY HAVE NEVER RECEIVED IT. OR THEY ARE NOT BOTHERED ABOUT IT.

I DO NOT KNOW IF THE SERIAL No I HAVE GIVEN IS IN FACT THE SERIAL No OR JUST A COMMON No ACROSS ALL SUCH BH-505 DEVICES.

EXPECTING YOUR REPLY.

REGARDS

DAVE