Sir
Job sheet no. 106433527/120714/13 dtd. 14.7.2012
I had purchased a mobile EMEI 357005041282730 on 7-8. recently this phone started giving display problem and accordingly I contacted your Faridabad Care Centre today for rectification of the problem. The handset is still under warranty. Your Faridabad service centre after checking the phone, asked me to deposit Rs. 1300/- for repair of my mobile. They were of the opinion that the display was tampered by me. In this regard I would like to point out that this phone was never undergone any that kind of operational abuse and it was rather tenderly looked after by me. This problem, according to me, is an inherent problem which I feel needs to be investigated by NOKIA Company and request you not to simply reject it with a feeble comment that the phone was operationally abuse. I am sure you must have faced similar problem elsewhere also. Also when I was repeatedly stressing the point that the phone was not misused, your Faridabad people were not listening to me at all. This is not the question of spending Rs. 1300/- for repair, but this is absolutely a question of my integrity as it is rated as misuse of phone. If you look at the phone externally no damage is seen from outside. The display problem is clearly seen when the phone is switched on. I hope, being Nokia, a world leader in this segment and also a customer satisfaction oriented company worldwide, you will re-look into this complaint as what I mentioned above is absolutely true and the phone has never been tampered or misused by anyone, as your Faridabad people said. Since the phone is still under warranty, I trust that you will once again look into my complaint.
Thanking you,
Yours faithfully,
KD Nair,
H.No. 3198
Sector-3
Ballabgarh
Faridabad 121 004
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