Hi,
My name is Nishesh Palan. I own a Nokia basic handset, Nokia1200, since 18 months.
The handset is in absolutely working condition, however, the keypad of the handset has faded completely. I checked with all the main dealers and the store, but the keypad is not available anywhere.
Hence, I called the Nokia contact center in Bangalore, 080 30303838, and spoke to one of the representative, who promised for a call back from a supervisor with an SLA for 2 hours. Fortunately, i received a call in 2 hours and 15 minutes, and the supervisor on the other end was Ms. Infancy, who was aware about the situation and advised to visit the nearest Nokia Care for the solution. I informed her that i had a horrible experience in the past when i visited the Nokia care center and was in a verge to ask for some other solution, in between, she became so aggressive and commanding and was forcing me to buy her point, and started over speaking.(Which is not allowed in inbound call centers). By her rude behavior, even i raised my voice, to which she threatened 4 times to disconnect the line. (Representatives or Supervisors are allowed to hang up on the customers, only when the customer uses profanity on the call, and that too by giving warning thrice). If, I, being a customer, raise my voice to get some solution, without using any profanity, that's my right. It does not mean that someone can threaten me to disconnect the line. When Infancy was asked by me to pass on the line to HER Supervisor, she directly said NO, and was very adamant that the solution that was given by her was full and final.(Maybe, but for the customers satisfaction she has to escalate the call to her superior rather than saying "NO").
I really felt helpless and thought that i have to bend on my knees and beg, in order to speak to Infancy's supervisor.
Please look into this.
0 comments