My name is Ajita. I am the owner of a nokia 5233 which I purchased on 15th may. My cell started malfunctioning on 28th june. The touchpad stopped working. The cell switches off on its own every few minutes. The display on the cell also kept blanking out. I took the cell to the nokia care centre at Nullstop, pune, maharashtra. On the 29th June and was told to collect my cell on the 13th July. Meanwhile I was given a spare set to use, and that too not without having to fight for it. When I went to collect my cell on the 13th, I was told by the nokia staff that the cell was not repaired yet and that theproblem has not been solved due to some part of the cell that they did not have. I was told to collect the week after. I must inform you that I did not get it the week after as well. So you see, the nokia care retained my cell for over 20 days.
When I went to collect my cell on the 19th july. I was put off again and was asked to come another time. When I insisted on getting I was laughed at and made fun of in the most offensive way. I finally got my cell back after much insistence after repairing the cell on the spot. But the problem that I sent my cell to the Nokia Care Centre is persistent even after their so called “repair”. And it’s not the first time I’ve faced problems with nokia cell since I purchased it on 15th may. I had to update my software twice before because it has caused some problems.
I have used other cells such as sony ericssion before but have never faced such problems as I am facing with nokia. To top it all, I’ve been very humiliated at the Nokia Care Centre by the badly behaved staff there.
I want something to be done about my cell or I demand a replacement as the cell is not even two months old. I also demand some action to be taken against the incorrigible staff at the nokia care centre at null stop, pune, Maharashtra.
Thank you
Ajita patki
[email protected]
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