REMINDER-I
Date: 30.07.2010
REF: Complaint dated 08.07.2010 at this site.
Dear Sir,
I have purchased the Mobile Hand Set the details are as under:
Make: NOKIA,
Model : 6700 CLASSIC
IMEI No : 356943035311969
Date of Purchase: 28.11.2009
Name of Firm :
Bill No :
Amount Paid :
Status: Warranty Period
The 6700 CLASSIC hand set I have purchased was not working properly from the early stage of purchase (28.11.2009). The defects are as under:
1. Low Battery Backup: Fully churched battery discharged within 12 hour while 15-20 minute talk time.
2. Blue Tooth is not working.
3. Screen was not showing now. In addition to this complaint, Customer Care Center Dehradun had been charged approximately Rs 1800 for replacement of Screen.
4. Mall functioning.
I have register complains 4 to 5 times on NOKIA SERVICE CENTER at DEHRADUN by depositing the Cell Phone for rectification. But unfortunately the complaint was not rectified and cell phone was return back. Since the purchase of cell phone i.e. from 28.11. it was at NOKIA Service Center and I am loosing the money and valuable time around NOKIA CARE CENTER.
Recently I have submitted the Phone at NOKIA SERVICE CENTER, DEHRADUN for rectification again on 08.05.2010 against Job sheet No- 156433527/100508/14 till then, three month going to complete, but the complaint is not rectified. And the set is at Service Center. They are also not responding. I have contact them 2-3 times at service center. They are replacing the set with black colure set, while my cell Phone was NOKIA-6700, steel color.
I have requested them to replace the set with the same color (Steel). But they have replied that the steel color are not manufacturing now. So, I can not get steel color set.
So, This NOKIA 6700 CLASSIC is not working since I purchased and having manufacturing defects. The set is still in service center from 08.05.2010.
Therefore, I want the cost of set back/ Replace the set with upgraded Model-E72 by paying extra cost.
An early action will be appreciated.
Thanking you,
Yours faithfully,
(B N JOSHI)
10- Teg Bahadur Road, Dehradun,
Uttarakhand- 248001.
Mobile No- 09411147277
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