Respected Sir,
This is Haresh Parmar from Vasai, Mumbai. Before 2 months i had purchased a Nokia E63 phone from "The Mobile Store (Vasai)" worth RS: 9039. There was offer going from Nokia saying if anyone purchase a Nokia mobile more the Rs: 7000 a gift voucher will be given. With purchases of above moible i got a gift voucher in which i won "Reebok Watch" worth Rs: 2500. Till then i was not told anything about how to avial this prize. I though i will be getting it on the same store. But then i was told to courier the voucher to below address with DD of Rs: 299:
-- Address
B 901, Fair Link Center,
Monginis Lnaes,
Alt New Link Raod,
Andheri (W).
Mumbai 400053
Land Line: 912226748000
Toll Free No: 1800 222 426
--
I agreed to do that. I send the DD and voucher to the above address and call "Fair Link Center" to know when i will be getting the gift and i was told that i will be getting gift within one month (i.e. 10th Oct). I kept calling every 10 days to know the status. After one month i called again as i did not received the gift. I got to know they have still not dispatched gift. From that day till 20days, every day i kept follups but they were not responding me properly (Contact Person Name at Travel Port[fair link]: Swati, Shabhnam). Then it was told me gift has been despatced through DTDC courier serveices and i am the person to contact DTDC to get updates. The contact no. of DTDC courier was always busy and i was helpless as "Fair Link Center" peoples were not helping me to know where exactly the gift is.
Finally i got number of one of DTDC courier agent and i got to know gift is at vasai DTDC courier location. I went there personally and took my gift.
When i open the gift i was shocked, because watch was damanged. Glass on watch was broken. Also i inquired on some shops and i got to know the watch was worth RS: 150-250.
Finally i went back to "The Mobile Store (Vasai)" and i told them suitation. They said this offer was from Nokia and they cannot help in anyways. I had lot of argument with "The Mobile Store (Vasai)" dealer but they did not accpeted any of my requests and i left gift over there.
Nokia is making fool of peoples. They should not commit what they cannot give to the customer.
To increase their product sales they keep such offers and when times comes to give back the gift, they give low quality and less price gift.
Please help me sir...
Thanks and Regards,
Haresh Parmar
105, C-Wing, Kevlendra Prasad Buld,
Vartak Wada, Vasai (W), 401201,
Dist: Thane, Mumbai
919860372280
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