[email protected]; [email protected]
Dear Sir,
I had to bring to this your attention, since was not able to breakthrough through the same / not getting a proper response so far. Require your personal intervention in the same.
The case:
As per the chain of the mails below mentioned – my communication has been extremely clear that I would look forward for re validating the voucher issued to me, but in spite of repeated mails am not able to get a valid response and the customer friendly attitude- customer first thing does not seem to come across. I have also gone through the circular issued by the Civil Aviation authorities (point 3.F) and drawn the attention of your staff members towards the same.
My request has been to re validate / re issue the voucher, so that I do avail of your services and should not be penalized for canceling a ticket. Am sure you would appreciate the fact that since the voucher is not transferable, I only have to travel- and I would travel only when it is required. Surely I would not avail of any leave and go to a destination just to avail the voucher. You may also want to consider the option of refunding the same.
The intention of encouraging me to use your services or an attempt to do so has not reflected so far. Going by the book and snapping the relation is the simplest thing that one can do. I know for sure that an organization of your stature and repute is brand conscious and customer friendly, quite surprisingly the responses received are contradictory.
My sincere hope is that this incident should not deter my patronage towards a particular service provider.
Awaiting for a positive response from your end.
Regards,
Shankar Enduri
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, September 24 11:17 AM
To: Shankar Enduri
Subject: RE: [airdeccan.net #34081] Refund for Voucher no: RMD7ZN
Dear Mr. Enduri,
Thank you for your further communication.
Having reviewed all previous correspondence, I can only reiterate our inability to comply with your request for the refund/revalidation of your voucher and regret any disappointment caused.
We hope you will give us an opportunity to welcome you on board again.
Best Regards,
Shailesh Dias
Senior Manager-Guest Commitment
Kingfisher Airlines
“This message (including any attachments hereto) is confidential and intended solely for the addressee (s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message.”
%%%%%%%%%%%%%_
From: Shankar Enduri
Sent: Mon 9/22 1:56 PM
To: GuestCare ([email protected])
Subject: RE: [airdeccan.net #34081] Refund for Voucher no: RMD7ZN
Dear Sonia,
Very kind of you to revert at the earliest. But as stated earlier by me, I have not traveled, did not have to, so no question of me availing your services, my simple request was to have this re validated which the call center mentioned that can be done by writing a mail.
I am not able to understand why would an airline company have such non- friendly norms. To avail of this I have to take a leave and go to some destination, which I have not done so far and no one would plan a trip just to avail of this voucher.By revalidating you would be actually encouraging me to avail of the services provided by you. It would be very easy to snap up relationship and go by the book.
Am sure I would hear from you at the earliest about revalidating the same.
Regards,
Shankar Enduri
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Monday, September 22 1:09 PM
To: Shankar Enduri
Subject: RE: [airdeccan.net #34081] Refund for Voucher no: RMD7ZN
Dear Mr. Enduri,
Thank you for your further email to us.
We regret to learn of your disappointment with our response to your request for a refund of your credit voucher. As per the Conditions of Carriage and as also explained earlier, these vouchers are non refundable, non transferable and cannot be re-validated. In this context, we can only reiterate our inability to comply with your request for a refund of your voucher. In doing so, you can be certain that no discourtesy is intended.
Despite your present sentiments, we do hope that you will allow us the opportunity of welcoming you on Kingfisher Airlines again.
Best Regards,
Sonia Rodrigues
Assistant Manager-Guest Commitment
Kingfisher Airlines
“This message (including any attachments hereto) is confidential and intended solely for the addressee (s). If you are not the intended recipient and receive this message in error, please delete it and immediately notify the sender by replying to this message immediately. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited and may be unlawful. The internet cannot guarantee the integrity of this message. Kingfisher Airlines Limited and/or its affiliates/ subsidiaries/ employees are not liable for the improper transmission of this message nor any damage sustained as a result of this message.”
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From: Shankar Enduri
Sent: Tue 9/16 11:31 AM
To: GuestCare ([email protected])
Subject: FW: [airdeccan.net #34081] Refund for Voucher no: RMD7ZN
Dear Team,
Forwarding the mail to the new mail id, as per the auto mail I received
Regards,
Shankar Enduri
&--Original Message&--
From: Shankar Enduri
Sent: Tuesday, September 16 11:17 AM
To: 'Feedback'
Subject: [airdeccan.net #34081] Refund for Voucher no: RMD7ZN
Dear Team
I have not received any revert on the mail I wrote on Aug 19, 08. Also I
would like to bring to your notice the circular issued by the Civil
Aviation authorites. Please go through the same and revert.
Early revert is expected.
Regards,
Shankar Enduri
&--Original Message&--
From: Feedback [mailto: [email protected]]
Sent: Tuesday, August 19 6:00 PM
To: Shankar Enduri
Subject: RE: [airdeccan.net #34081] Refund for Voucher no: RMD7ZN
Lisha,
Does that mean that I write off the amount for services I have availed
of and you have not provided.
Regards,
Shankar Enduri
&--Original Message&--
From: Feedback [mailto: [email protected]]
Sent: Tuesday, August 19 5:52 PM
Cc: Shankar Enduri
Subject: [airdeccan.net #34081] Refund for Voucher no: RMD7ZN
Dear Mr. Enduri,
Thank you for your further email to us.
With regards to your query, we would like to inform you that the
voucher is non-transferable and non refundable. However, refund cannot
be processed against a expired voucher.
We regret we won't be able to assist you further.
Best regards,
Lisha Prakash
Guest Commitment
Deccan
& Original Message &
CC:
Lisha,
Well Lisha, I appreciate and respect your policy but you do need to
understand that if I have not traveled in the near past because there
was no reason, just to avail of the voucher issued to me I would not
travel. Also the vouchers are not transferable which again is a pain
factor. If the same would have been transferable I would not have
even
bothered you.
When referring to the terms and conditions these do form a standard
set
of terms and conditions and when I have decided to travel, least
would
be the chances of me canceling the traveler would not go through as
rigorously, and other service provider GOAIR has refunded me the
money
for the trip that I booked from Mumbai to Delhi. Hence I request you
to
kindly understand the situation and do work out a solution.
As it really does not make sense to lose out on a amount for
something
that I have not availed of. There should be some cancellation fee etc
and the remaining money be refunded to the customer.
Please confirm the action.
Regards,
Shankar Enduri
&--Original Message&--
From: Feedback [mailto: [email protected]]
Sent: Monday, August 18 11:28 PM
To: Shankar Enduri
Subject: [airdeccan.net #34081] Refund for Voucher no: RMD7ZN
Dear Mr. Enduri,
Thank you for your email dated 18th August to us.
We acknowledge your concern regarding the expiration of the
voucher.
We would like to inform you that we have checked our records and
confirm that the voucher is expired. The validity of a voucher is
only
up to 180 days and the same has been mentioned in the terms and
conditions. The voucher that has been confirmed by you was under
the
NO REFUND cancellation policy and the same could have been checked
with the call centre at regular intervals.
We would also like to inform you that, due to system limitations
vouchers cannot be revalidated or extended and regret to inform
you
that your voucher has become void. In lieu of this we will not be
able
to redeem your vouchers anymore. In doing so, you can be certain
that
no discourtesy is intended.
We apologise for the inconvenience caused and look forward to
welcoming you onboard.
Best regards,
Lisha Prakash
Guest Commitment
Deccan
& Original Message &
Subject: RE: [airdeccan.net #34081] AutoReply: Refund for Voucher
no:
RMD7ZN & Voucher no: KS3XK4 Date: Mon, 18 Aug 14:13:28 0530
To:
Please note that the refund is required for the both the vouchers
as
mentioned:
Voucher No: RMD7ZN
Amount Rs.2199/-
Voucher No: KS3XK4
Amount Rs.2199/-
Also please find the details as mentioned:
Date and time of booking 21 Jan
Ticket # 5971352
Guest name (s) Shankarshana Enduri & Sahil
Contractor
Date of Travel 26 Jan
Sector New Delhi- Mumbai
Flight number DN 659
Exact amount Rs 2199 *2 =Rs. 4398/-
Regards,
Shankar Enduri
&--Original Message&--
From: Feedback [mailto: [email protected]]
Sent: Monday, August 18 7:34 PM
To: Shankar Enduri
Subject: [airdeccan.net #34081] AutoReply: Refund for Voucher no:
RMD7ZN
Greetings from Deccan!!
At the outset we would like thank you for writing to us and for
sharing
your valuable feedback.
Kindly note the above mentioned Case Reference # and quote the
same
in
your future correspondence. We would respond to all queries within
5
working days.
Given below are some points that would help quick redressal-
- General queries- Please refer to our Customer Care- FAQ's (
Frequently asked Questions) on our website which can also be
accessed
with this link
http://www.flyairdeccan.net/data/helpdesk/helpdesk.html
- Locating Ticket Number - Please call our 24/7 Call centre on
39008888, prefixed by your City code.
- Refund queries - Please call our 24 / 7 All India Call Centre
at
39008888 prefixed by your city code and register your case with
the
following information to enable us to process your case at the
earliest.
A case number would be provided to follow up the same for refunds.
Date and time of booking
Ticket #
Guest name (s)
Date of Travel
Sector
Flight number
Exact amount
Card number
Trace number (can be obtained from your bank) PG number (can be
obtained from your bank) Your complete contact details
We thank you for choosing Deccan as your preferred Airline.
Guest Commitment - Deccan
Dear team
This is in reference to my booking I had done for a flight from
Delhi
to
Mumbai on 26 Jan 08. I am based in Mumbai and unfortunately due to
some
reasons I could not make to Delhi and hence the trip from Delhi
had
to
be cancelled.
I have not been able to travel since then.
I was given the option of redeeming and a voucher no RMD7ZN was
provided
to me. This voucher seemingly had a validity of 6 months which
expired
on 23 Jul 08.
On calling the call center on 13 Aug 08, to book a ticket my
request
was
turned down mentioning that they would not be able to revalidate
nor
take the request for refunding the money. I have been advised to
write a
mail to you, hence the mail to you for the refund.
Please find mentioned the relevant details:
Voucher No: RMD7ZN
Pin no: 9N532X
Amount Rs.2199/-
My sincere request to you would be to refund the money since I
have
not
availed of any flight services from you as a service provider.
Request to confirm the action.
Regards,
Shankar Enduri
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