Subject: Mobile phone not working properly
Dear Sir/ madam
This is in regard to my mobile phone (N97 mini), bought in April from Nokia showroom in South extension part I, New Delhi
1. I bought this phone in April with 1 year warranty
2. The side switch got broken in December
3. The software is not working
4. The battery gets discharges every 2 hours
5. Went to Nokia showroom and they directed me to Nokia care in Lajpat Nagar
6. At first they refused to repair my phone without charging and after arguing a lot they accepted to repair it. They kept the phone for 2 days and said have repaired it.
7. The phone is not working again. I talked to Nokia helpline with no “HELP” form their side
8. I have spend Rs 240000/ on this phone and am stuck with it
9. I need urgent help from Nokia as its a worldwide company of repute and the customers should not feel cheated like this
Regards
Dr. Vaishali Suri
All India Institute of medical Sciences
New Delhi
Phone: 9810254964, 9868397901
Email: [email protected]
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