To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia X3-02 set Colour White IMEI 357387043661974
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The phone's touch screen is not working and the battery is giving less backup and it gets heated easily in short amount of time. I had gone to nokia care to solve my problem but instead of solving they told me that the touch screen pad is not available with them and contact them after 8 days. Since i have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
So please look into this matter as early as possible, i hope you will take right actions.
Thanking you in anticipation,
Yours faithfully,
AGINESH PAL
8983375936
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