Dear sir/ madam
I had purchased a nokia 5800XM phone in dec 09. Dispaly of my phone was working fine initially although it had shown the horizontal or vertical lines occasionally. I didn't took much notice of that.thought it is some kind of software problem.
but the situation got worse with passing time. I was not sure of the problem so i even updated my phone firmware but the problem remains the same.
by the time i come to know that its an hardware issue my warranty expired.
on searching the internet i found that its a manufacturing defect which is very common in almost all nkia 5800xm phones.
so i took the matter to ur nokia service centre but they told me that they will replace the screen only if i'll pay for it.
i was unable to understand what is the use of spending so much amount on nokia phones if we do get such faulty devices.
As a good business practice nokia shall replace my phone or its display free of cost since its not my fault rather a manufacturing defect.
kindly look into the matter.
Mayank Gaur
h.no.538a/11
Chintpurni colony
near sharma hospital
khajur wali gali
sonepat
Ph No - 8950874303
9811104479
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