To
The Senior Manager (Customer Care)
Sir,
Re:- Replacement of Nokia X2-00
I am shocked to bring to your knowledge that I had recently purchased the above-noted set which is infested with certain technical problems. Within one week of the purchase the keypad has stopped working. When I went to the Nokia Care Centre, they said it will take at least 20 days to solve the problem. I was shocked to hear that as it was a brand new phone which was hardly 1 week old and I had purchased the phone at a very dear price. I expect full value for my money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that my faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Abhishek Das
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