Dear Sir,
I purchased a hand set (Model 7210c) bearing IMEI No.359349034601185 from M/S Cellnet Telelinks, Bhubaneswar paying Rs.4250/- vide cash memo No..8766 dated 8th June. Since purchase I have been facing a lot of problems (display) for which I have to run to your local service centre frequently for repair. During last 13 months use, this display problem developed thrice in my set till now. When this very problem (No display) was seen during last week, I approached the local service centre at Bhubaneswar for repair and a sum of Rs.850/- was charged towards repair cost. During warranty period when this display problem occurred twice during September and October I requested the local Nokia Care centre to change the set. But they assured me stating that this problem would not be occurred again in this set after repair. But unfortunately just after the warranty period, this very problem developed again on 10th July. I handed over the set the to the Nokia Care Centre, Bhubaneswar on 11th July after narrating the difficulties of this set since purchase and got it repaired by paying Rs.750/- vide Invoice No TC/3267 on 18th July. Before taking delivery of my mobile, I met the Centre Engineer at the local care centre as per the advise of the Customer cate of Nokia and discussed in detail about the problems of my set quoting my Case ID-1-11738126651. But unfortunately the explanation given did not satisfy me at all. According to him display problems in mobile occur due to various factors and all my three earlier display factors are different from each other which no body could accept so also I. Further he stated that the repair warranty is only 30 days and therefore my case is not active for free repair. However he was kind to reduce the repair charge from Rs.850/- to Rs.750/-. It is ridiculous to note that when Nokia Care centre is working on certain principles and rules then why there was a deviation in the original bill charge instead of waiving out the entire repair amount.
Now I feel completely disgusted with all Nokia products and will not hesitate to say that the model 7210c of Nokia product is `POOR QUALITY’. During last 13 months I have faced a lot of difficulties in keeping contact with my people/near dear for which I have incurred loss financially, physically (Sr. Citizen) and mentally. I therefore request you to kindly pressurize the Company to recoup my loss at the earliest. Thanking you.
Dr. A.N.Mohanty, Chief Editor, Odisha Samachar, Bhubaneswar, Odisha
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