Dear Sir,
I want to draw your kind attention towards the rude and irresponsible behavior of nokia employee Mumtaz she is the center manager of nokia care in Lajpat Nagar. New delhi (india)
I have visited there as Nokia handset display is not working properly so handover my handset to care executive first they didn't gave me any job sheet and i was waiting for my handset for 45 mins after checking handset they update me there is water gone inside your handset due to which their is a problem in display.
and if you wanna repair it that cost you Rs.4250/- But the reason which they gave me that's not true because I am t very much sure that this is not the reason.and one more thing my cell phone is in under warranty
I have explained the details to Mumtaz but she was so rude and ave not at all supportive not even explained the things clearly.
This kind of behavior in inexcusable and an unpleasant surprise from a company like Nokia. I would like your suggestion or resolution, Keep in mind, however that your action will demonstrate how much you value my continued purchase with you company.
kindly update me asap i can't wait for so long replace my handset either refund my money if you are not able to do that then i will file a case regarding the same in consumer court
handset details - nokia c-6
Regards,
Gulshan kumar
email- [email protected]
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