To,
Senior Customer Care Manager,
Nokia, India
Hello this is Udit Narain Dwivedi I'm hereby writing this letter to make you aware that how your non-technical (i.e. engineer) staff at Nokia Care, NOIDA Sector 10 at Mannat Telecom, Inida asking for money to accept cellphones under warranty to repair.
Cell Phone Details :
MODEL: C2-03
IEMI: 359327040052387
Today 04-August I went to Nokia care, I said my cell phones touch pad is not working properly. They had told me that sir you have to pay 1500 hundred rupees. I said why it is under in warranty period, they told me seems moister or may be liquid went inside. I said no as per best of my knowledge it is never dropped in any liquid and its touch work but i have press its icons repeatedly. Finally I said no i am not going to pay any amount of money because if in my handset having no physical damage and as per best of my knowledge never dropped in any liquid even than paying money having no significance of warranty period.
When I got my cell phone back its touch totally stop working. So it was a worst experience of mine with NOKIA CARE and personally i m not going to purchase any of NOKIA product in my entire life because now NOKIA Product is not that much quality oriented as they was previously and there is no significance of warranty if I have to pay money.
This is something that is not expected at Nokia's service center take place, I have heard that they do monopoly at Nokia Care but this somthing one can't expect this.
I want Nokia Care to take proper action in this. Otherwise I resserve all my rights to take appropriate action against Nokia Care, NOIDA sec-10 India, in appropriate court.
Thank you
Udit Narain Dwivedi
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