Ought a Nokia E 51 handset from The Mobile Store on 25/06/08 for Rs 11989 only (too little to care about for the company) Invoice No.: UP/01335/00001/1434? Option, Phone pick and digit 1 buttons of
the handset stopped working within 2 months.? I sent the phone for repairs with original purchase papers to Nokia (Don’t) Care Center in Dehradun.? Waited for more than a month to get my handset back. They said it has been sent to Delhi for repairs.? Got it back, worked fine for a month or so, then again the same problem.? Sent it to Nokia Care center again, got it back after 15 days.? Again the same problem.? They never told what the real problem was.? Every time they said the problem has been rectified.? The same problem again. The handset this time was given at Nokia (Don’t) Care Center at Lucknow. They initially denied the problem, when insisted upon they took the phone. Returned it after 15 days again the same problem.? I kept the phone away thinking I will not buy a Nokia phone again.? My wife insisted on sending the phone for repairs again. I submitted the handset again on August 03. This time I was told what was the real problem (Warranty was over). It had its main circuit board bent which would cost 80% of the new handset.? It was my hard earned money that the company took from me and their service centers kept me in dark for such a long time (fraudulently of course)
My suggestion to all is that if you face any problem with your Nokia phone ask for immediate replacement or money back. Don’t rely on Nokia Don’t Care Center. They will hide information till warranty is over.
Please Don’t just read this review, but vote if you find it useful. I want Nokia Don’t Care, and Nokia people to realize that customers cannot be taken for a ride.
One of my friends is facing the same problem with his E 71. Same buttons (in the upper left hand corner) Menu, Phone pick and digit 1 have stopped working.
Perhaps there is something terribly wrong with E series of Nokia. They know it, thats why they keep postponing to tell the real problem until the warranty is over.
In my opinion all E series handsets should be recalled.
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