I have complained many times to the authorities of Nokia and also filed a complaint here on website before also regarding the same but no proper actions are taken. My mobile phone has been replaced by the Company for 4 Times till now and still I am facing the problems.
The personnel at lower level are not given any sort of authority for any unusual situations that come. The persons who have authority try to run away from the situation. They are not at all responsible.
The organizational structure is improper due to which there is lot of communication gap and it takes a lot of time for the message to be communicated to the right person but still he/she is not having the proper information or is having incomplete information. Moreover no one wants to use the authority for solving the problems and due to that the consumer suffers a lot.
I seek for replacement of model which has the minimum features of my current cell (E5-00) so that all the problems that I am facing are resolved and also the compensation for such a long known or unknown harassment that I faced along with the time I wasted and the expenses that I have borne for the same.
Please do the needful immediately for the same.
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