I bought Nokia E5 exactly an year ago (i.e. in May). Within the first month, few of the apps on my mobile crashed. I sought help from Nokia Care in Gurgaon, and upon diagnosis by the engineers there I was told that my phone requires software updation. Post this updation, the phone worked well for almost a month and after that it started giving problem with the battery (i.e. even if my phone is fully charged, suddenly in the middle of the conversation that phone will turn off saying that battery is empty. To which the only resolution is to switch on the phone again, and again dial in the number of the person to whom i was talking to).
In the month of August I again went to Nokia Care. They kept my phone with them for almost 4 weeks, and after that they returned it back by saying that the phone had some serious problem and now the entire hardware/software of the phone has been replaced and it is almost like a new phone. I had no other option than to rely on the assurance I was given by Nokia Care Gurgaon. To my surprise, I found the same problem in my phone started repeating within a month's time. I ignored it for a while, and then again went to Nokia Care in January.
Upon inspection, Nokia Care's manager told me that my phone's battery need to be replace. I paid close to 3800 bucks and got the battery replace. Came back home, and realized within 2 days that even with the new battery the same problem persisted. Went back to Nokia Care. Asked for reimbursement by demonstrating that the phone still had the same problem. Got my money back. However, when I asked for the replacement of the phone (cos the phone was still under warranty) the manager said that replacement is not in their hands. I asked for more clarity on the warranty policy. Didnt receive any assuring response. Nokia Care again kept my phone in their custody for 3 weeks, and gave back the phone to me by saying that the phone is okey now. I asked them - What is wrong with my phone? They gave no explanation. Even on the job sheet i put this remark against my signature that nobody explained to me the problem with my phone and the resolution that has been put in place. Came back home. Within 3 weeks, again the same problem came back.
I know that today when i am writing this text here my phone probably would have expired its one year warranty by 2-3 weeks. However, if Nokia really is serious about customer service then they should probably look at the feedback that i wrote on those job sheets whenever I approached Nokia Care for a resolution. Is anybody out there hearing this? Awaiting to hear from you at the earliest.
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