DEFICIENCY IN SERVICE.
I purchased Nokia E63 on 7/12, found the battery was faulty with a manufacturing defect, Got the same checked from Nokia care Dombivli east, for authenticity, and logged a complaint on 11/12 with nokia care,
Instead of replacing the faulty part, or giving me a stand by phone, They took the handset and called me on 27/12.
Nokia care guys asked me to buy a new battery, if the old one is faulty, So i am asking where is the Garantee or Warantee, Is it for 11 days from the date of purchase?
The Retailer from where i got the handset pointed me to nokia care, on 9/12.
Job sheet no is 644504867/091211/38
Handset IMIEI no is 356939033380220
Battery no is 39213942236022525
I Had to PURCHASE a new phone, For no fault of mine. and wait for the faulty phone if at all it will come back on 27/12 or next year.
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