Nokia E63
Not received my cellphone

My Name is Deepak Jain, My Job Sheet Number is 212433527/100723/24

Date : 23/Jul, My imei No. is 359319027963876

Sir, my phone is in Warranty & in my phone there is problem with incoming Audio so I Visit to Nokia Care at 41-42, 1st Floor, Opp. JMB, Oswal Complex, Sarang Marg, Surajpole, Udaipur 313001, They Tell me to receive my phone on 2/8 but till now they are not giving my Mobile & said that my Job is chargeable so what

i Do now?