DEAR SIR,
I HAD SOME PROBLEM ON OUTGOING AUDIO OF MY NOKIA E63 HANDSET. I WENT TO NOKIA CARE CENTRE AT RANCHI ON 19.9.2011 TO GET MY MOBILE HANDSET REPAIRED. I WAS GIVEN BY NOKIA CARE CENTRE (NIRMAL ENTERPRISES, PP COMPOUND, RANCHI LANDLINE 0651-2332090) A RECEIPT VIDE THEIR REF NO" SERVICE JOB NO: 1050 DATED 19.9.2011 . AS AMPLE TIME WAS GIVEN TO NOKIA CARE, CENTRE AT RANCHI I MADE A CALL TO THEM ON 24.9. I WAS TOLD THAT HANDSET IS READY AND I CAN COLLECT THE SAME BY EVENING ON 24.9.2011. I CALLED TO THEM AGAIN IN THE EVENING AT 4.30 PM TO ADVISE ME WHAT AMOUNT I WILL HAVE TO PAY. THE PHONE ATTENDING LADY REPLIED ME THAT SHE WILL CHECK AND REPORT ME. HOWEVER, I DID NOT HEAR ANY THING FROM NOKIA CENTRE. ULTIMATELY I WENT TO NOKIA CENRE DRIVING MY CAR 25 KMs TO COLLECT MY HAND SET. I WAS SIMPLY TOLD AT NOKIA CENTRE THAT THERE IN NO HARDWARE ENGINEER TODAY, YOU CAN COLLECT THE SET ON MONDAY (I, E. 26.9.11). I AM DEEPLY HURT BY SUCH NASTY BEHAVIOUR OF NOKIA CENTRE AT RANCHI. NEEDLESS TO SAY THAT I AND MY ENTIRE FAMILY MEMBERS HAVE BEEN THE SINCERE CUSTOMERS OF NOKIA.
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