SIR,
Myself Adesh Yogi, resident of INDIA, Gujarat, Mehsana
I have been using Nokia handset model 6600 since long, recently my handset has problem with its keypad,
so, i contacted NOKIA CARE CENTRE, they told me that it will take atleast 24 hrs. to get my handset fixed, accordingly i left my handset with them on the evening of 4th july.
very next day i.e, on 5th of july i went to collect my repaired handset, they gave me back my handset without repairs because the estimates would go beyond wht they have said to me, almost double, so took it back as the handset already is old and i dont want to spend thousand bucks on this old mobile,
NOW THE PROBLEM
MY PRIVACY HAS BEEN BREACHED AND COMPROMISED AS SOME GUY OR THE CUSTOMER CARE CENTRE AS A WHOLE, COPIED ALL OF MY CONTACTS AND MESSAGES FROM THE HANDSET AND MISUSED THE INFORMATION,
EVEN THEY HAVE EXCHANGED SMS WITH SOME OF MY FAMILY MEMBERS AND THE FRIENDS, NOT ONLY THAT THEY GONE TO THE LIMITS AND SENT VULGAR MESSAGES TO SOME OF FEMALES IN THE CONTACTS.
WHEN I SWITCHED ON MY HANDSET, COMPLAINTS STARTED POURING IN THAT LAST NIGHT WE HAVE RECEIVED VULGAR MESSAGES, HOW CAN A STRANGER GOT OUR NUMBERS AND ALL THAT,
THATS AN DIFFERENT ISSUE WHICH I HAVE TO HANDLE, YOU KNOW TO ADDRESS ALL THE QUERIES OF FAMILY AND FRIENDS .
THIS IS VERY SERIOUS MATTER, WHEN I COMPAINED THIS TO CUSTOMERCARE CENTRE INCHARGE, MR.VIPUL PATEL, HE NEVER TOOK IT SERIOUSLY AND DISCHARED,
SO I HAVE LODGED MY COMPLAINT AT BANGLORE HEAD QUARTERS, THEY TOLD ME THAT THEY WILL TAKE THIS AS JUST CUSTOMER FEEDBACK.
SIR, I WANT VERY SERIOUS ACTION,
EVEN I AM THINKING OF MEDIA EXPOSE OR RTI,
THE DETAILS OF THE MATTER IS BELOW:
REGARDS
%%%%%%%%%%%%%%%%%%%%%%%%%%%%
NAME OF THE CUSTOMER: ADESH YOGI,
PLACE: Mehsana, Gujarat
DATE OF COMPLAINT : 4th JULY
CUSTOMER CARE CENTRE: UMA COMMUNICATIONS, MEHSANA
AND ADDRESS CLASSIC PLAZA, HIGHWAY,
OPP.SHILPA GARAGE, MEHSANA - 384 001
NOKIA HANDSET MODEL : 6600
JOB SHEET NUMBER : 658504867/100804/54
%%%%%%%%%%%%%%%%%%%%%%%%%%%%
ADESH YOGI
94285 18615
0 comments