I have purchased 3600S Nokia phone. The handset was getting started and I contacted Nokia Service centre at Surat, Adajan on 29.09.11 and submitted the handset for servicing. The details of the job sheet is NCC no is 537_504867. They told me the key pad needs to be replaced and aprx. Expenses is Rs.660/-. I confirmed to replace it. They told me to collect the phone by evening same day. When I went same day, the phone was getting started but it was get off itself.By examine they told me come next day. When contact next day they told the phone is not yet attended. So I told them they should inform me if at all the phone is not ready.By arguing they told me to inform whether they will repair it over there of sends it to other place. Next day they called me and ask me collect the phone because they were unable to repair. They wants to send the handset to next level andTotal expenses will be @4000Rs. I suspect, because I argued with them for valid reasons they took the decision not to repair the phone. My point is I have purchased the phone @ 9000Rs of Nokia brand because I want to avoid such circumstances. First, they have not check the phone first day and called me for delivery. Secondly on second time if phone was not ready they should inform me because I went all the way from 15 KM to collect the phone. After knowing such huge expenses I refused to take delivery of the phone. Now I want to know, after purchasing phone from Nokia brand, shall I deserved the treatment given by them? If at all they were not able to repair at their service centre, and want to send the phone at next level, who will responsible for this? is it their inefficiency to repair the phone at the service centre. The handset is still lying at their service centre and till date there wont be any comunication from their side.
I request you sort out the matter and help me.
Tushar C Shah
Contact No.:9825607129
Mail ID; [email protected]
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