I PURCHASED NOKIA E-52 MOBILE FROM CROMA SHOP IN SURAT ON 06-06. CROMA INVOICE NUMBER 111-169615 DTD 06-06.INVOICE GIVES PRODUCT DETAILS Pn E52 (IMEI 351996041980669)
COMPLAIN: I WAS IN BANGLORE AND THE MOBILE SUDDENLY GOT TOTALLY DISCHAGED AND WOULD NOT ACCEPT CHARGE AGAIN. I WAS TO TRAVEL TO COORG THE NEXT DAY BUT NEEDED TO STAY IN TOUCH WITH MY BROKER AND OFFICE.
I THERFORE BOUGHT A NEW MOBILE IN MADEKARI TOWN (ALSO NOKIA)
SINCE MY E52 MOBILE INTRUMENT WAS NEW AND COVERED UNDER WARRANTY I BROUGHT IT BACK TO SURAT.
I TOOK THE MOBILE TO NOKIA CARE CENTRE IN ADAJAN SURAT ON ADVICE FROM CROMA. THEY SAID THAT THE BATTERY OF MOBILE HAD FAILED AND REPLACED BATTERY WHICH THEY GOT FROM UNSEALED COVER . I TOLD THEM THAT THE BATTERY SEEMS OLD. THEY DID NOT LISTENTO ME INSTEAD THE STAFF MISBEHAVED SAYING THAT HE KNEW HIS JOB WELL.
THE PROBLEM WITH BATTERY WAS NOT RESOLVED. I THIS TIME RETURNED THE PHONE TO CROMA SHOP.
THEY TOOK THE PHONE UNDER GOODS ACKNOWLEDGEMENT RECEIPT 114 ON 20/09. (INFINITY RETAIL LTD)
THE PHONE WAS RETURNED BACK TO ME AFTER TWO DAYS SAYING THAT THE BATTERY IS CHARGED AND IS WORKING.
I USED THE PHONE FOR FEW DAYS AND FOUND THE SAME PROBLEM OF BATTERY DRAINING VERY FAST.
THE PHONE WAS AGAIN TAKEN BY CROMA (INFINITY RETAIL LIMITED) UNDER GATE PASS NO 134 ON 30/09.
THE PHNONE WAS IN NOKIA SERVICE CENTRE FOR 15 DAYS IE TILL 15-10. THE PHONE WAS RETURNED TO CROMA ON 15TH BUT I INSISTED THAT THEY CHECK AS TO HOW LONG THE BATTERY LAST AFTER FULL CHARGE.
CROMA CONFIRMED TO ME THAT THE BATTERY WAS DRAINING VERY FAST AND THERE SEEMS TO BE PROBLEM SOME WHERE.
INFINITY RETAIL HAS SENT THE PHONE BACK TO NOKIA SERVICE CENTRE IN SURAT WHO IN TURN HAVE TOLD THAT THE PHONE HAS BEEN SENT OUT SIDE SURAT FOR REPAIRS BY THEM .
SOME TIME IN BETWEEN THE MANAGER OF CROMA SAID THAT THE BATTERY WAS DRAINING DUE PHONE BEING WET. HE THEN ASKED THE SERVICE CENTRE TO GIVE THAT IN WRITING AND THEN THEY RETRACTED BACK AND HAVE SENT THE PHONE TO SOME OTHER SERVICE CENTR OUT SIDE SURAT
I AM FED UP WITH NOKIA SERVICE CENTRE. AFTER PYING RS 1- FOR THE INSTRUMENT THE PHONE HAS BEEN WITH NOKIA SERVICE CENTRE FOR 2 MONTHS OUT OF MY THREE MONTHS OWNERSHIP.
I WONDER HOW I CAN RESOLVE THIS PROBLEM AND PREVENT MY RS 1- GOING TO DRAIN.
VINOD KIKLA
PHONE # 9825142740
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