To,
Customer Care
Nokia Service Centre, Bokaro
Subject:-Defect in my Nokia phone X-6.
Sir,
I have purchased a Nokia X-6 phone on 05/07/10 from Heena Corporation, Bokaro. On 02/10 /10 this phone set developed a problem and it was not identifying Network. This phone was shown to dealer and finally to Nokia Customer Care, Bokaro on 08/10/10.I was told that handset will be send to Delhi and it will take minimum 12 days to get it repaired. On enquiring on 20/10/10 I was told that the handset has been replaced by new Set. I received the handset on same date.
After receiving the handset I was again facing problem. My grievances are as follows:-
1) While dialing numbers from set numbers like 0, 1, 3 appeared twice (not always but many times). For example if I press 0 button then only one 0 should come but two 0 appears in the screen. Same is with 1 and 3 also and if I try to cancel one digit sometimes both digits vanishes. It means the screen is too much sensitive.
2) At the time of delivery the back cover of set was deffective and was replaced by service Engineer.
3) In new set special screen for protection of top display glass is provided which is missing here. Games (company feeded) folder is empty here. Many other software is missing which I got in my old set at the time of delivery
From above reasons it seems that my new (replaced) mobile set is not new.
Moreover the number of my old set was 352006047748216 and the number of new set is352006043157149 (which is 4 months newer). This difference is more than 40 lakh which means NOKIA company gives new numbering in descending order. This is possible only when a defective piece is loaded with new software at the time of repair. FROM ABOVE FACTS IT SEEMS THAT NOKIA CARE CENTRE IS INDULGE IN GORAKH-DHANDA OF MIXIMNG THE MOBILE OF CUSTOMERS.
It is therefore requested from you to look into the matter and replace this phone with new one at the earliest. I am already deprived off the OVI facility since last one month. Other old repaired set is not acceptable to me. If this model is vulnerable to defects then please get it replaced by some other model.
(P.Sinha)
CE (E), ONGC
Address:-Plot No-19, Singh Sadan
Lohanchal, Sector-12, Bokaro
Phone:-9470591689
e-mail;[email protected]
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