I had bought a new Nokia 7610 Supernova during October from QRS store, Calicut, Kerala. The IMEI number of my mobile is 359331028550834. Right from the day of purchase I am facing problems with this hand set. Thrice the same had been given to Nokia Care Centre, Calicut for problems like low/nil battery life, low ring tone volume. Every time the handset is returned to me by Nokia Care Centre stating that it has been rectified. The third time I gave it to Nokia care centre and the reference number of the job sheet was 381465550/100303/36. I had also taken up the issue with customer care at Bangalore and had been given reference ID No. as 1-10875216036 on 09th March.
After the third visit to Nokia Care Centre, I was made to understand that my handset shall be sent to Gurgaon. After a few days I was called by Nokia Care Centre and my handset had been returned to me by replacing the battery. But even after that my phone is having the same problems. Low ring tone volume/very feeble sound when you open the speaker/low or nil battery life. Hence kindly advice as what to do now?
I would request you to take up the issue with Nokia because every time I log an issue at their web site under "Ask Nokia", I am given a standard reply which is also enclosed along with this mail. Their standard reply is always asking me hand over the set to Nokia Care Centre and give all details like IMEI number etc.
I have been asking Nokia that since my handset is not even six months old and it is under terms of guarantee and warranty they should either repair the set to my satisfaction or else should replace my handset. But they are not doing anything to resolve this issue. Please help
Regards
K. Satish Nair
919446053977
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