Hello!
I had given my Nokia N79 for a display and body change at the Nokia Centre in Shimla (H.P.) in the first week of September. The phone was in a perfect working condition and an amount of Rs 5000 was paid as the price for the service.
I was unable to retrieve my phone for the next two months despite my consistent attempts. When I received my phone in the second week of November, I discovered that my phone had been formatted and the entire vital data including the contacts and important business notes were erased, when specific instructions were given to the staff and in job sheet to not to do so. The phone was given to repair it's hardware problems hence the breaching of the interior data was not required at all. Also, the flash light wasn't working, which was thoroughly checked by me before giving the phone for the service, and also a part of the D-cover came off the very next day. The phone stopped adapting to various sim cards and there were inadequate signal drop issues cropping up.
I asked the customer care centre to fix the problems and gave my phone for service again on 14th Nov. After constant inquiries, they starting refusing to fix the flash light which was caused due to their own mishandling of my phone.
On this, I sent a complaint mail to the Nokia customer care online and warned them that if they didnt solve their own faults, I'll be forced to take legal actions against them. So they were forced to fix the phone now. So they finally handed my phone over to me in the last week of February. Now the flash light was working, but on testing the phone for a day, I faced the following problems, and these were their replies when I again went to them with the issues:
1.)
Problem: The phone keeps hanging like once every half an hour, specially when I am typing a long message, connecting to the internet, etc.
The Center's answer: Your battery is having problems. Buy a new one.
2.)
Problem: The phone switches off on itself when I keep it on a standby mode for some time. It is in my pocket for a while and the next time i check it, ITS OFF. It doesnt switch on from just the power button then. I have to re insert the battery, and then press the power button to make it come back to life again.
The Center's answer on this: Your memory card has virus in it.
3.)
Problem: The phone occasionally restarts on its own while I'm working on it.
The center's answer: Battery is faulty.
4.)
Problem: The ''brand new'' keypad they put in my phone is also faulty. Its feather touch doesnt work AT ALL. The back key and the cancel key are both pressed as one when I try to press any one of them.
The center's reply: We dont have the keypad of this color right now. We'll replace this once it arrives us.
5.)
Problem: The ''brand new'' back cover is having a sort of Chinese logo on it, besides also having the Nokia logo. The last I checked, NNokia (or atleast The N79) necer had such logo on it.
The center's reply: This is original sir. this is what we get from the company only.
6.)
Problem: The flash cover is worn out. Its having red scratches on it, and the ''Carl Zeiss'' logo on it is half visible. I remember paying them around 3000 (or more) bucks for a new body, and THIS certainly doesnt appear ''new'' from any angle.
The center's reply: We also tried other D Covers, but your flash light was not working with the other ones. Only this one suited the working of flash light.
Now, I was tired from again and again visiting their godforsaken office. So I bought all their excuses and accepted the phone with a thought that if I replace the battery, it wont cause any problems with the working then.
It's been 3 weeks today, I had bought a BRAND NEW BATTERY for the phone last week, and STILL it is hanging, getting switched off & is restarting on its own.
I have also formatted the entire phone memory. the phone has not been on any memory card since the format, so no chance of a virus whatsoever. The Nokia center has not even provided me the replacement to the faulty keypad, as they had assured me to. And I dont even expect anything from them anymore.
Iam greatly disappointed from Nokia and their customer support system. This is by far the WORST thing that has ever happened to me as a customer. Have spent 7000 bucks overall on the phone, and in the end I have a device which is even worse than a 500 rupees phone when it comes to reliability.
The whole procedure has caused severe dent on my business and mental health.
Please guide me to justice here.
Most appreciated. Thanks!
Model No - Nokia N79
IMEI - 356387020101649
Nokia Care Branch: Dizi Tech, #1, The Mall, Shimla (H.P.)
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