This is in regards to complaint about the worst service/repairing provided at Nokia care center (ESWARI DRADERS, JEYPORE).
I am a resident of Jeypore town in Koraput district of Orissa. On 20th, October, I had given my Nokia Mobile phone Model N 82-1 With product code no.670551 at the Eswari Traders, Jeypore Nokia care center for servicing/repairing purpose.
The Problem in the cell was – back up battery empty (as mentioned in the service job sheet). I was assured by the service provider to come on 20.10.10 at 5.00 p.m & get the cell phone collected.
When I reached at Nokia care center to receive my cell phone on 20th, October, they made me wait for 2 hours and then told me that the battery has to be replaced with new one and it will take further 20 days’ time for delivery. When I enquired about the new battery on 10.11.2010 the service provider reiterated that new battery has not arrived yet and it will take another five days time for delivery.
This kind of attitude caused a lot of mental agony & irritation to me. This is sheer harassment to consumer and this counts as deficiency in providing service.
Hence I request you to register my complaint take up the matter with Nokia care authorities.
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