Dated 22/09
I am Rajnish Bhola Cell no 9871302921, owning a NOKIA N 900 phone, few days back started with the problem of no ring tone in the incomming calls only, auto switch off and on of the software at any time, not able to delete the loaded videos files and add the same.
I went to Nokia care at M/s Micronas Telecom, c-4, sector 2 noida, contact no 0120 4352378 / 4287545 incharge mr neeraj cell no 9818474888 and deposited the hand set for software reloading after a complete format vide the service job sheet no 153433527/110920/3 on 20 th sept at 9.53 AM, they told me the time till evening, when i enquired i was told that they have kept the phone under observation and will revert me the next day. on 22 nd sept i did not got any revert, so today i called up tham and asket when can i get my phone, they told me that they are not able to solve the issue and they will be sending it to the factory at Badar pur border delhi and i will have to pay a charge of Rs 8000.00 for the software re loading.
When i asked them to give me the breakup of the such high charge only to format and reload the software, they are refusing to tell the reason for the same with an excuse that i must have got a CD along with the hand set to which i was astonished as in had purchased the hand set from the NOKIA priorierty NOIDA and i did not received any such CD in the BOX. Mr Neeraj told me that this is the standard rate of reloading the complete software that includes alo the hardware cost, Sir My Quiery as a customer is why cannot i get the information of the breakup of the charges that you charge, for this i have already made a complain at the customer care vide complain no 1/11868871231 on 22/09 at 11.45 am approx.
Kindly help me to resolve the issue at the earliest at a resonable genuine cost as my phone is out of warranty and is of great importance to me. As you can understand the unneccessarry delay in the issue would force me to take further hard steps which would bring a bad name to a reputed company like NOKIA.
I would appreciate an early responce and action from your end.
Regards,
rajnish Bhola,
cell 9871302921
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