Tuesday, 23 November
To
Sub: Harrasment and Fraud from from Nokia / Nokia Care Centre.
This is to bring to your kind notice that I bought Nokia N – N97 Mini (IMEI No: 351979048620173) on 23/08 vide bill no 3324 from Joshi Sons, Noida amounting Rs. 18, 550/-. (Bill enclosed).
I was shocked and surprised that after around 50 days the touch screen of the phone stopped working and when we contacted Joshi Sons they have advised us to Deposit our phone with Nokia Care Centre-Noida.
On Oct 27 I have deposited my phone to Nokia Care Centre i.e. Micronas Telecom, C-4, Sector -2, Noida. Till date they are taking me for a ride and asked me to come to their service centre 6 times. My Executive Mr. Ravinder Bisht has visited the centre on the following dates:
27/10 to deposit the phone: 35 kms. (To and Fro from Office)
2/11: 35 Kms. (Follow up)
8/11: 35 Kms. (Follow up)
15/11: 35 Kms. (Follow up)
17/11: 35 Kms. (Follow up)
23/11 : 35 Kms. (Mr. Pradeep from Nokia Care centre called up and ask us to take a new phone under replacement – Mobile No : 91-99583-64475)
To our utter surprise when Mr. Ravinder Bisht has gone to collect a new phone they have handed over the old set, which he refused to accept.
Prayer: Please note that I have bought a new phone under one year warranty and I do not want an old phone back which was lying with Nokia Care Centre for almost a month. I don’t know what kind of problem I will face in the future with the same handset as it is a hi-tech delicate phone.
Kindly give a receipt of the letter as to enable me to file a case in Consumer Court Noida as now I will appeal for the refund of money along with our cost of commuting and harassment along with interest of money.
Warm Regards,
Brahm Prakash Bharti
91-98105-26627
SV-1/11, First Floor,
Eldeco Eutopia
Sec – 93, Noida
All Bills, letters, communication with nokia can be sent to you if u provide a email id
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