Sir,
Re:- Replacement of Nokia E97 set IMEi No: 354225038285610
We are shocked to bring to your knowledge that we have purchased the above-noted set which is resemblesa defective product with technical problems. This is the 3rd time i have submited my hendset for repairing for same problem which i had reported and they took 7-8 working days to repair and they retured but just after 15- 20 day the same problem reported with anothe complains but no one is listening in the noida Nokia care cetre (C-4, Sec-2, Micronas Telecom). This phone is having multiple problems as follows and this phone is not a worth to its cost (Rs.29750.00). Since we have purchased the phone at a very dear price, we expect full value for our money.
Problems:
1- Phone Hang
2: Application crash
3: Battery backup problem (1/2 day to 1 day max)
4:Late response to incoming calles
5: Network problem (Networks goes out when moving in trains or ntwrk less area but the network didnt came back again in full network area. The phone needs a restsrt.
6: Redial -touch screen is not working.
(Currently the prone was submitted with Job sheet no: 153433527/101110/62 in Micronas Telecom, C-4, Sec-2, Noida)
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Debasis Barik
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