Dear Sir,
We would like to inform about the horrible service rendered by Nokia Care, Mysore.
We approached Nokia Care M/S. Revannas Care, New Kantharaj Urs Road, Kuvempunagar, Mysore when our Nokia X3-02 hand set contacted some oil. We approached theem immediately on 12.5.2012 so that damage if any can be controlled. The people at Nokia Care received the hand set and informed that they would check and call us know if any parts to be replaced.
There was no call from Nokia Care for 2-3 days. Then when we checked they said they have not checked and would check soon and inform us. This shows how lethargy the set up is at Mysore.
There was no proper reply from Nokia Care nor the phone number mentioned in the service job sheet given to us correct. This went on for almost ten days. They made us to go to their service shop number of times.
Finally on 25th May they handed over the hand set mentioning that they have replaced the LCD screen. They took about 15 days just to replace the LCD screen.
After about 15 days from the repair and we noticed the lock button not working and LCD screen comes out from its position. When we contacted the Nokia Care in Jayanagar in Bangalore, they said the earlier repair was done at Mysore and hence we need to talk to them. As informed earlier the phone at Mysore Nokia Care doesn’t work and hence we could not speak to them. Last time when we went to Mysore we approached them for above two problems and they said now it is more than 30 days and the phone has to be repaired as new problem.
• Job Sheet # 985465550/120512/107 date 12.5.2012
• Invoice # 1025 date 25.5.2012
We are really sick of Nokia Care and the way they treat their customers.
We want you to instruct the Jayanagar Nokia Care to under take the problem on free of cost. My contact details are as given below;
Name: Nayana Suresh
Mobile: 8095361818
PS: We live in Bangalore but the issue happened in Mysore where we had gone on holiday.
0 comments