Dear Service Manager,
with great anguish I want to tell you that inspite of my repeated requests for replacement, I was asked to submit my handset at Nokia-Service Centre since you did not have "physical access to the device". I submitted it and have received my repaired handset yesterday, only to find it malfunctioning as it was. My jobsheet no. being 608504886/100731/16.
It is precisely this kind of harrassment that a customer of any Branded product likes to avoid and this experience of mine is what lies in store for people like me.
Unfortunately, when I called Nokia Customer Care at 30303838 for help, one Mr Abid was so rude and misbehaved with me very unprofessionally.
Madam, as I had wrote to you earlier, this is the second time I am at the receiving end of a poor product from Nokia. Still I am only demanding a replacement. It seems I should be demanding a refund of my money.
If you'll don't pay attention to the genuine greviences of your customers, I'm sorry to say, people like me will persuade their friends, relatives and acquaintances for 'Not buying any Nokia Product.
Waiting for a more considerate reply,
Your's Truly,
Hitesh Soni
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