I bought Symphony Sumo Jr cooler from Powerlite Electricals (India) Pvt. Ltd. on 17th of July late evening. The specification mentioned on the cooler brochure was that it will cool a place of 300 sq.ft. The place for which i bought this cooler was only 250 sq.ft. So i thought the cooling will be very good. I do also have proper ventilation for the cooler.
Now when I started the cooler, I was highly disappointed. Even after running for 3 HRS regularly it did not cool the area at all. I paid Rs. 6050 plus Rs. 50 cartage. I switched off the cooler in the morning and called Symphony Customer Service Number and logged in the complaint twice- AQU-19G12034 and Aqu-19G12035. I was assured that someone will contact to me within 24 HRS time. But adding to my misery no one called me up since last 6 days. I had been calling them and e-mailing them almost everyday but no one turned up till now. I am highly disappointed by the way they handle the customer. Even i have already told them that the cooler is kept unused since after the 1st day of running and I need my REFUND. Today also i have sent them a fresh email. Lets see when my issue will get noticed. I just need my refund. Please I need help in this regard.
Thanks
Rohit Patni
[email protected]
09431140934
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