I have a Blackberry device. model 7230, which I purchased 3 years back. I called Airtel Blackberry to get it unlocked on 27/04/2207 at 6:00pm. I spoke to Priyanka and she asked me to provide a post-paid number from Airtel.
My first point is that if I do not have a post-paid number so this means Airtel Blackberry people will not even take your complaint because they simply say that out software can not do that, which is very silly and un-professional. This is really ridiculous. It is obvious that if someone has called to get his device unlocked so in most of the cases the person has already disconnected number.
Anyway, she then asked me to provide any of my friends number so that she can at least take my call and give me a ticket number. After spending approx. 20 minutes with her she took all me details along with my alternate number and told me that as the post-pid number doesn't belong to me so Airtel Blackberry technical person will call me on my alternate number. She gave me the ticket no. 12352547 and told me that me device will get unlocked with in 72 hours.
I waited for 3 days, hoping that I will get a call but but then finally I again called Airtel Blackberry on 01/05 7:45pm. I spoke to Gunjan Parashar and was surprised to hear that the complaint is already closed. the reason mentioned was that after speaking to the customer, the complaint is closed because the customer doesn't want this. I said I did not receive any call. Then he told me that they called on the post-paid number which I had given to Priyanka so that she can take my complaint. Gunjan told me that my alternate number is not mentioned anywhere. this was really shocking for me.
Anyway, as there is nothing I could do, I have logged the complaint again and my new ticket number is 12390464.
He gave me this email address and advised me to send a mail so that the complaint can be escalated..
After wasting 4 days of my valuable time for just getting my own device for which I paid money and it is now out of the locking contact period, I hope someone will read this email and will atleast get my device unlocked.
I hope this email will make the services of Airtel Blackberry a little better and more professional and your customer care people will understand the value of time for other too. Also I think this will put some effect on the incompetent support and shamelessly negligence of Airtel Blackberry.
Rohit Pabby
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